Administrative Officer - London, United Kingdom - Central London Community Health Trust

    Central London Community Health Trust
    Central London Community Health Trust London, United Kingdom

    2 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    Administrative Officer - Band Admin Hub Wandsworth & Richmond

    Every day, our professionals provide high quality healthcare in schools, people's homes or at convenient local clinics and children centres, helping children and families to stay well, manage their own health with the right support and avoid unnecessary trips to, or long stays in, hospital.

    Central London Community Healthcare Trust (CLCH) has an exciting opportunity available for a passionate and committed Administrator for Wandsworth & Richmond's 0-19 Admin Hub. We are looking for candidates with excellent communication and IT skills, who will help make a tangible difference to peoples' lives and enjoy the very best of London life on your doorstep.

    Wandsworth & Richmond Admin Hub are seeking a dynamic individual with a strong administrative background and good understanding of using data bases for inputting information and generating appointments for children and their families. You will have an excellent telephone manner to deal with all enquires to the Single Point of Access to the Health Visiting and School Nursing Services.

    Main duties of the job

    We have been rated 'GOOD' by the Care Quality Commission. We're in the Health Service Journal's list of the top 120 best places to work and in Stonewall's top 40 employers list. CLCH is a great place to do a great job; helping give children a better start in life.

    We deliver an excellent public health and child centred model of care, working with children aged 0- 19, their families and education teams. We're looking for motivated and innovative people keen to rise to the challenges of helping children from diverse backgrounds.

    The successful post holder will be supported in developing skills and knowledge through the Performance Appraisal and Development Review process

    Previous applicants need not re-apply

    For further details / informal visits contact:

    Jennifer Christian, telephone

    About us

    Just as we care about our patients' wellbeing, we care about yours

    We can offer you:

  • A comprehensive induction into the community service followed by a local induction to introduce you to the role
  • Car lease scheme *T&C's apply
  • Flexible working options
  • Annual travel card loan
  • Training, support and development in your career

    • To have a full look at our benefits and what it's like working for us please go here:

    Job description

    Job responsibilities

  • To build and maintain relationships with team members, focussing on communicating well in order to support productive team working
  • To process new referrals in accordance with local Standard Operating Protocols (SOPs)
  • To book clinics and appointments and to manage any cancellations or amendments in a timely manner
  • To maintain health records as required and according to local SOPs
  • To utilise relevant electronic patient record systems to enter and retrieve patient data, ensuring all details are accurately recorded in a timely manner
  • To provide accurate confirmation of appointments to service users, families and carers
  • To maintain the integrity of patient data on electronic patient records, including the creation and update of records Please see attached Job Description and Person Specification for full roles and responsibilities.
    • Person Specification

    Education/Qualification

    Essential

  • Good literacy and numeracy, general education
  • NVQ Admin Level 3 in Administration or Equivalent combination of NVQ2, short courses and experience
  • European Computer Driving Licence (ECDL) or equivalent

    • Experience

    Essential

  • Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
  • Experience of working with the general public in a customer service role
  • Team working

    • Desirable

  • Experience of working in a health care environment
  • Knowledge of stock ordering procedure

    • Skills & Knowledge

    Essential

  • Understanding of the need for confidentiality
  • Understanding of Equal Opportunities
  • Ability to create and structure office systems , filing, stationery and equipment ordering
  • Competent in the use of Microsoft Office (, Word, PowerPoint, Excel, and Outlook )
  • Accurate copy typing
  • Able to work at speed whilst maintaining accuracy
  • Excellent verbal and written skills
  • Demonstrates excellent customer service skills
  • Able to prepare routine correspondence independently
  • Able use own initiative to plan and prioritise own workload to meet deadlines
  • Ability work effectively in a team
  • Excellent attention to detail
  • Ability to work and adapt to a changing Environment
  • Ability to work autonomously and make decisions
  • Evidence of excellent organisational skills
  • Self-motivated
  • Reliable, flexible & adaptable
  • Ability to use initiative/problem solving skills
  • Ability to stay calm and focused
  • Able to provide evidence of where you have demonstrated the Trust's Values and Behaviours

    • Desirable

  • Experience of working in an environment requiring an awareness of safeguarding children, vulnerable adults or complex medical needs