Locality Administrator - Sevenoaks, United Kingdom - Bromley Healthcare
Description
Locality Administrator - Bromley 0 to 19, Barnard Health Centre£22,444 - £23,816 per annum inc HCAS
We are seeking a locality administrator with good customer service skills to respond to enquiries from families, an eye for detail and confidence in using IT systems.
This will include booking appointments, data cleansing, scanning and communication with the CCC and Operational Leads and general administration tasks.
The applicant will also receive fire warden training. For more information, please see job description.Bromley Healthcare is a community interest company providing a wide range of services including community nursing services such as district nursing, health visiting to specialist nurses, as well as therapy services for children, young people and adults.
Salary is dependant on NHS experience and current banding/pay point.
We are passionate about caring for our service users, and their family and friends, as well as the wellbeing of our colleagues.
- Quality cleansing monthly data from Qlicksense to ensure that parents due a 1 or 2 year review have been offered an appointment and KPIs are recorded on EMIS
- Dealing with all enquires effectively and sensitively, taking action where necessary and escalating if required in line with Bromley Healthcare policies, procedures and guidance.
- Receiving and distributing incoming mail and ensure outgoing mail is sent appropriately and in a timely manner.
- Monitoring Bromley 0 to 19 Live Chat function
- Liaising with the CCC regarding patient referrals/queries and support the CCC during periods of annual leave and sickness where necessary.
- Undertaking general office duties as necessary, including filing, scanning, photocopying, taking notes of meetings, management and disposal of confidential information, as part of an effective administration service.
- Accurately maintaining and keeping secure patient health and staff records/ systems in line with policy and standard operating procedure, to ensure data quality, confidentiality and compliance with the Data Protection Act 1998.
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