- 22 days holiday basic
- Additional birthday day off
- Additional holiday day for each service year after year 2, up to 30 days
- £20 Birthday Voucher
- Purchase of additional annual leave (salary sacrifice)
- Purchase of additional pension contributions (salary sacrifice)
- Recruitment Referral Incentive (£200 - £500 reward depending on level of role) for recommending a friend - T&C apply)
- Expensed eye tests
- Expensed flu vaccinations for onsite workers
- Employee Assist Program, Gym and Active discounts, employee 'Opt-IN' Visa 'Cash back' Pluxee Card.
- All or part expensed contribution to home workers additional equipment - including company phone or contribution to personal phone bill.
- Business wide option of 4 day working week ('Opt-IN' required)
- Enhanced Paternity Pay
- Enhanced Maternity Pay - with 2 years' service
2nd Line Technical Support Engineer - Birmingham, United Kingdom - Spherica Business Solutions Ltd
Description
Job Title: 2nd Line Technical Support Engineer
Employment Type: Full time Mon-Fri, 37.5hrs a week, supporting shift hours 6am-8pm
Location: Hybrid – Home based and Central Birmingham
Salary: £28Kpa
Start Date: Q2 2024
We are an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities.
As an Automation First IT company we deliver excellence in IT automation such as problem solving, programming languages and insist on giving our customers the freedom to suggest new ways of working.
This is an opportunity for an enthusiastic and motivated individual who wishes to join a rapidly growing company which provides IT managed services and automation solutions to a wide variety of business sectors.
Requirements
We are seeking a highly motivated and skilled 2nd Line Technical Support Engineer to join our first contact fix team.
This role will be primarily focus on delivering excellent frontline customer service, knowledge creation, accuracy verification, and process improvement within the IT support environment.
The successful candidate will possess strong technical knowledge, exceptional customer service skills, and the ability to collaborate effectively with both non-technical end users and IT engineers.
This position offers a hybrid working arrangement, with a mix of remote work and on-site presence in our Birmingham office.
Benefits
At Spherica, we understand the importance of employee satisfaction, so we use communication platforms such as Microsoft Teams to keep interactions across the business easy and fun but most of all efficient and effective in the Modern Workplace.
We encourage our employees to suggest new ways of working that are in keeping with our Automation focused outlook as we apply what we promote to our customers to our own process and business functions.
We also offer an array of benefits which are regularly reviewed to ensure we are as competitive as we can be and find the right mix that has something for everyone.
Our current benefits package is: