Contact Centre Team Manager - Chichester, United Kingdom - Customer Management Resourcing

Customer Management Resourcing

Verified Company

Chichester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Resolution Team Manager/Contact Centre Team Manager

Salary:
£33,985.79 annum plus an additional £2,891.20 location allowance. p.a. plus weekend and night shift allowances as applicable once fully trained.

Hours:
Night shift 6pm - 3am. Working 40 hours per week.

Location:
Chichester

Our client have an amazing opportunity for a Resolution Team Manager to help lead our Resolution team handling emergency response calls supporting a diverse and largely vulnerable customer base.

The company have a great culture and support and value ourstaff and customers.

Duties:

Performance manage and coach staff.
Carry out regular 121's and appraisals with your staff to support them to achieve individual and company targets.
Manage complaints and escalations from team members.
Share "on call" rota with other Team Managers covering a 24/7 operation.
Provide support to the Emergency Resolution Centre Manager.

An Enhanced DBS Check will be required.

The position will be based at our office in Chichester