Client Technical Support Associate - London, United Kingdom - EquiLend

EquiLend

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Overview

At Equilend we pride ourselves on being a leading global provider of trading, post-trade, securities market data, regulatory technology and clearing services in the securities finance industry.

Our journey began in 2000 when 10 of leading global financial institutions including Bank of America, BlackRock, Goldman Sachs, J.P.

Morgan, Morgan Stanley, State Street and UBS came together with a view to increasing automation and efficiencies in the Securities Finance space.

Since then, we've built our global footprint including offices in New York, Boston, Toronto, London, Dublin, Hong Kong, Tokyo, New Jersey, Pune and Chandigarh.

As a business we're committed to nurturing long-term relationships with our clients, creating an environment where our people can learn and grow, and continuing to foster an innovative and supportive environment.

Team Overview
The Client Service Associate is an integral part of the wider IT department.

The team is split across London, Dublin, New York and Hong Kong and responsible for supporting the firm's B2B multi-tier platform.

In this role, tasks come via monitoring alerts or tickets raised by external clients and internal EquiLend teams.

You will work closely with the global team, following current support processes to ensure that all incidents are resolved efficiently, and any changes are implemented successfully.

Working in a mixed technological environment, you will work to identify and resolve client issues in a timley and professional manner.

If this sounds like a potential match for your background then we would love to hear from you

Role Responsibilities

Provide 1st and 2nd line support for the EquiLend product suites
Liaise with external clients and internal support teams (DevOps, DBA, Infrastructure and Development) to ensure incidents are resolved
Review, plan and execute client maintenance tasks upon request
Review and implement improvements to support process and monitoring where appropriate, as well as ensuring operational documentation is maintained
Participating in semiannual DR testing
Strong willingness to learn the underlying business
Ability to work in a small company large client setting
Shifts on a monthly rotational basis this will include some weekend oncall work, rotated through the team

Required Skills:

3+ years commercial experience in a similar Client Support role
Knowledge of Red Hat Linux (or others Unix flavors);
Experience with SQL script writing
Knowledge of the Microsoft Office suite
Strong written and verbal communication in English
Proactive attitude to solving issues
Be customer focused and strive to provide the best possible outcomes for our clients in a timely manner

Role Location Benefits

Hybrid working you can choose which 100 days per year to work remotely where you prefer
Discretionary annual bonus
25 holiday days per year (plus bank holidays)
Group risk and income protection coverage from day 1 of employment
Private health insurance and dental insurance coverage
Generous company pension
Regular company events
Paid access to a mindfulnessbased mental health app
Great office location in One Canada Square, Canary Wharf

Diversity and Inclusion
LI-Hybrid