Field Service Engineer - York, North Yorkshire, United Kingdom - UNTHA UK Limited

Description

We're looking to increase capacity in our outstanding service team. The successful candidate will have a 40 hours per week contract, providing installation, service, and repair work for the full range of UNTHA shredders. Nationwide travel is required, with UNTHA UK's North Yorkshire HQ acting as the base.

Main duties and responsibilities

SERVICE ENGINEERING & SUPPORT TASKS

• Travel to customer sites to maintain UNTHA shredders and UNTHA supplied equipment to ensure that customers' machines are operating safely and efficiently.
• Undertake inspections and services of UNTHA shredders to ensure optimal performance and throughput levels are maintained.
• Interpret schematics, manuals, and other specifications to ensure that all services and repairs are carried out in accordance with manufacturers' instructions to uphold UNTHA UK's high standards of customer satisfaction.
• Complete accurate and timely reports detailing work completed at each site to ensure that any recommendations are highlighted to the customer and followed up as necessary by UNTHA UK.
• Assess customer machinery performance and recommends improvements/replacement parts where appropriate to ensure that shredders remain effective.
• Provide technical support to customers to ensure they receive the highest standards of engineering advice and expertise to quickly overcome any issues.
• Provide technical support to suppliers to ensure that products and services bought in by UNTHA UK fulfill essential requirements.
• Liaise with UNTHA UK head office and UNTHA Austria where necessary to ensure that any service and installation issues are resolved quickly and efficiently.

INSTALLATIONS

• Interpret schematics, manuals, and other specifications to determine installation procedures.
• Install and commissions UNTHA shredders ensuring that project deadlines are met.
• Provide basic operation and maintenance training to customer operators to ensure their ability to use UNTHA shredders safely and effectively.
• Document installation, commissioning, and training using the necessary report templates so that customers and UNTHA UK have a record of work undertaken and personnel trained.

QUALITY & COMPLIANCE

• Plan for each engineering job and gather all required tooling, parts, and supplies in advance, therefore ensuring the effective operation of the Customer Support team and maintenance of company reputation.
• Take responsibility for housekeeping ensuring that each work area is left in a safe and tidy state once work is completed.
• Adhere to all company policies and procedures described in the UNTHA management system so that day-to-day business activities are managed consistently across the organization.
• To comply with all UNTHA UK environmental rules to guard against the risk of incidents which may cause harm to the environment.
• To take an active role in updating company records on Dynamics so that information is current, and services can be delivered quickly and correctly to customers.
• Complete and submit accurate records as required by UNTHA UK from time to time (e.g., timesheets, mileage logs, expenses)

HEALTH & SAFETY

• Complete thorough risk assessments and method statements (RAMS) prior to starting any engineering activity to ensure that risks have been identified and suitable steps have been taken to mitigate them.
• To comply with all UNTHA UK health and safety rules as set out in the Employee Safety Handbook and other procedures to ensure personal, organizational, and customer safety.
• To comply with all customer site health and safety rules to ensure personal and customer safety when on-site.
• Operate tools, forklifts, and other equipment in line with training guidance to ensure personal and wider safety.
• Complete regular safety checks (e.g., ladders, vans, FLTs) to ensure equipment is safe to use.
• Maintain all tooling, equipment, vans, and PPE in good order, immediately reporting any defects to line management for repair or replacement, to ensure that personal and wider health and safety are protected.

This is not an exhaustive list of responsibilities. For a full job description, please contact