Patient Care Advisor - Hull, United Kingdom - Grafton Recruitment
Description
Patient Care Advisor
Salary:
Up to £21,000
Location:
Hull
Hours:
Full time (40 hours per week)
Shift patterns between the operating hours of 7am - 7pm
Grafton Recruitment are excited to be collaborating with a national healthcare company for Patient Care Advisors to join their growing Hull offices.
This is a varied role, covering a large volume of incoming calls, dealing with a variety of sensitive informationfrom customers and delivering an exceptional level of customer care.
The duties of the Patient Care Advisor includes:
- Be the first point of contact for patients, healthcare professionals and all other callers
- Assist in the smooth operation of the admin office on a daily basis
- Undertake any additional tasks as asked by management and any adhoc duties as required
- Operate the patient booking system across the organisation, managing the clinical diaries
- Contact and book in patients into appointment slots for health assessments and treatments
- Effectively deal with patient queries and appointment request via telephone
- Maintain key working relationships with customers, colleagues, management, and healthcare staff including GPs
You will need:
- Secondary school level education
- IT literate and proficient with Microsoft Office package
- Excellent telephone manner, exceptional verbal and written communication skills
- Be organised with great attention to detail
- Able to work calmly under pressure and a problem solver
- Able to prioritise own workload and be a team player
- Any customer service/customerfacing background, including retail, contact centre, hospitality
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