Receptionist - Argyll House Surgery - Ryde, United Kingdom - One Wight Health

One Wight Health
One Wight Health
Verified Company
Ryde, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
Job Posted: 24 February 2023

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Contract Term:Permanent

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Location:Ryde, Isle of Wight

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Contract Type:Part time

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Salary:Depending on experience

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Industries:Administration
Customer Service
General Office***
Closing Date: 09 March 2023


Receptionist (Argyll House Surgery)

One Wight Health Ltd

The closing date is 09 March 2023

Job summary

_ This vacancy is being advertised by 'One Wight Health (GP Federation) on behalf of Argyll House GP Surgery._

Argyll House Surgery will remainthe substantive employer for this post.

Receptionist

Hours - (Part time) 20 hours per week. Opportunity for overtime and holiday cover

Pay - £10 ph


The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list.

Duties may be varied from time to time under the direction of the Reception Manager, dependent on current and evolving practice workload and staffing levels:

Greeting patients and visitors in an efficient and courteous manner

Provide an effective and polite telephone service

Proactively communicate information between relevant patients, doctors, and professionals


Main duties of the job
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

Maintaining and monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information

Filing and retrieving paperwork

Processing repeat prescriptions in accordance with practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Provision of refreshments for staff and visitors as required, loading, and emptying the dishwasher and keeping the kitchen area clean and tidy

Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter


About us


Argyll House Surgery has been providing an excellent standard of medical care to thousands of patients in Ryde, Wootton Bridge and the surrounding villages for more than 25 years.


Our team includes two fulltime GPs, two part-time GPs, two advanced nurse practitioners, two practice nurses, and two healthcare assistants as well as a pharmacist, our practice manager, reception and secretarial staff.

We run a full range of general practice services with special clinics for babies, pregnant women and patients with certain conditions.

At the surgery we aim to treat all patients promptly, courteously and in complete confidence.


Argyll House Surgery will offer a caring, friendly and professional service to all our patients and will advise, support and treat them equally, without discrimination.


CQC
We are pleased to announce that following our
CQC inspection in May 2018 the practice has received a rating of Good


Job description

Job responsibilities

Person Specification

Qualifications

Desirable

  • GCSE grade A to C in English and Maths (or equiv)
  • Training in administration/clerical duties at NVQ level or above
  • NVQ Level 2/3 in Customer Services or Health Care or related discipline

Experience

Essential

  • General office skills, photocopier, scanning, shredding
  • Awareness of Data Protection Act and need for confidentiality of Information
  • Attention to detail, able to work accurately, identifying errors quickly and easily
  • Excellent understanding of data protection and confidentiality issues
  • Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style
  • Committed to own continuing personal development and an ability to support others to develop and progress

Desirable

  • Experience of working in a medical or primary care setting
  • Computer literate with an ability to use the required GP clinical systems
  • Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines

Other requirements

Essential

  • Commit to a DBS Check
  • Able to undertake the demands of the post with reasonable adjustments if required

Desirable

  • UK Driving Licence
  • Ability to provide flexibility for holiday cover where needed

Disclosure and Barring Service Check

Employer details

Employer name
One Wight Health Ltd

Address
Argyll House Surgery

78 WEST STREET Ryde Isle of Wight PO33 2QG
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