Wellbeing Counsellor - Manchester, United Kingdom - Health Assured

Health Assured

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

WELLBEING COUNSELLOR

LOCATION:
MANCHESTER CITY CENTRE (CLOSE TO VICTORIA STATION), HINCKLEY, REMOTE OFFICE

SALARY:
£27,000 - £32,000

VARIOUS SHIFT PATTERNS AVAILABLE FOR FULL TIME ROLES

JOB OVERVIEW
Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately.

The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers.

The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.

DAY TO DAY RESPONSIBILITIES

To provide an efficient and effective telephone counselling service to all callers
To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products e.g. legal advice, counselling support, medical helpline etc
To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution
To take accurate information and record on the Health Assured data base
Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified
To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy"
To undertake training provided by Health Assured and to utilise appropriate skills within calls, i.e. working with trauma, working with suicide, clinical assessment, safe guarding etc
Work to and exceed individual and team goals as per the KPI framework
Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service
Aim to complete any outbound calls within agreed service level agreements
To maintain an active caseload of STC/ Video clients, including online CBT and Power to Recover clients up to 6 clients on an allocated day

ESSENTIAL SKILLS AND COMPETENCIES

Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
To be a member of the BACP or equivalent
Relevant telephone experience
High level of computer literacy (MS Office, Word, Excel and PowerPoint)
High level of organisational ability; ability to work to tight deadlines and targets
Accredited with the BACP or eligible for the accreditation process
EAP experience
Experience of working within a target driven environment

WHAT WILL YOU GET IN RETURN?

25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
Birthday Off/Mental Health Day
Profit Share Scheme
Christmas bonus after 3 years of service
Contributory Pension Scheme
Fab Fridays

- dress down & free treats

Allied Pride Network
Social events throughout the year
Free breakfast on Mondays
Fresh fruit delivered to the office each week
Free annual flu vaccine
Private health insurance after 5 years service
Life Insurance
Discounted eye test
Discounted glasses/contact lenses prescription

WHY JOIN OUR TEAM?

this is a fantastic place to work if you enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning.

the office is fast-paced and busy, so we look for colleagues who have a positive and focused attitude.

through training and development, we make sure that everyone who works here has the resources they need to build their careers.

So, if you are ambitious, focused and a confident communicator you'll soon discover that there are unlimited opportunities

Job Types:
Full-time, Permanent

Salary:
£27,000.00-£32,000.00 per year

Benefits: