Transport Customer Service Supervisor - Belper, United Kingdom - Knight of Old

Knight of Old

Verified Company

Belper, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

KNP Group are a leading privately owned 3rd party transport and logistics company with over 100 years' experience and a strong reputation for quality and efficiency in the shared user and dedicated transport solutions industry in the UK and Worldwide.

We can offer a competitive salary commensurate with experience, contributory pension, life assurance.

Shifts available / hour lunch)

The Transport Customer Service Supervisor's main responsibilities are:

To proactively supervise the Customer Service team ensuring that all customers receive a first class service at all times.
To develop customer relationships and be the final point of contact in more complex customer escalations
Drive customer service excellence at all times.
Performance and management of team 's, appraisals and performance reviews
To proactively manage the requirements of a list of allocated key accounts.
Provide internal and external customers with advice and updates, ETA's, tracking etc.
Accountability and overall ownership of any delivery issues and problems, from origination through to resolution.

The essential qualities required to the Transport Customer Service Supervisor include:

Must be customer focused and able to demonstrate excellent supervisory skills.
Must be able to manage time, priorities and a demanding work load within a fast paced department.
Must be skilled in developing and motivating a team in a challenging environment.
Numerate with excellent written English with a confident telephone manner.
Transport industry knowledge would be an advantage but not essential.
Good excel knowledge and ITC skills
Problem solving skills and experience of dealing with the management of issues and queries.

If your skills match the above and you are ready for your next challenge then we would love to hear from you, please press apply.