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    1st Line Technical Support - Lichfield, Staffordshire, United Kingdom - Clarendon Fine Art

    Clarendon Fine Art
    Clarendon Fine Art Lichfield, Staffordshire, United Kingdom

    2 weeks ago

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    Description
    Clarendon Fine Art is art of the world's largest and fastest growing network of contemporary art galleries.

    As we approach the opening of our 100th Gallery, we continue to pride ourselves in delivering an exceptional customer experience.

    Our business embraces those who have a wealth of personality and motivation, and in return offer exciting career opportunities in an inspirational and expanding environment.

    As a First Line IT Support Technician, you will play a vital role in providing technical assistance and support to staff across various business departments.

    Your primary responsibility will be to troubleshoot and resolve technical issues promptly to ensure seamless operations across the service desk.

    You will also be supporting, maintaining, testing, and improving a range of technical solutions and services across our organisation, working with various teams within the business and externally, whilst taking opportunities to contribute to continual service improvement.

    Monday to Friday: 9am - 5:30pm (37.You will be required to work the occasional day on the weekend on a rota basis and will get the day back to use in lieu during the week.

    Provide first-line technical support to end-users, including troubleshooting Microsoft related technology including Windows 11 & Office 365, Intune, and Dynamics BC.

    Respond to support requests via phone or email and escalate complex issues to the appropriate team members when necessary.

    Install, configure, and maintain computer systems, printers, and other peripherals.
    Assist in user account management, including password resets and access permissions.
    Document technical procedures and create knowledge base articles for end-user self-help.
    Collaborate with IT team members to implement and support IT projects and initiatives.
    Occasional travel to our Galleries across the UK to help support with IT requests.

    Strong knowledge of Windows operating systems (Windows 10, Windows Server), Microsoft Office 365, Intune, and Dynamics BC.
    Familiarity with Active Directory, and basic networking concepts.
    Understanding and experience of mobile working technologies.


    Personal Qualities:
    Excellent face to face and telephone communication skills.
    33 days annual leave (including Bank Holidays).
    ~ Contributory employee pension scheme.
    ~ Develop and advance your career with promotion and progression opportunities.
    ~ We offer a 24/7 helpline for you and your relatives, somebody to talk to, mental health assessments and action plans for short term counselling.
    ~ We offer you benefits and discounts including food, drink, retailers and fun days out
    ~ 1st Line, 2nd Line, First Line, Second Line, IT Technician, IT Support,. Technical Support, IT Engineer, IT Support Engineer, First Line Support Engineer, Service Desk,
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