Customer Service Officer - London, United Kingdom - Tate

Tate
Tate
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Officer - Full Time £13.00 per hour Ongoing Temp Hybrid Working Location - London, Colindale

Key Accountabilities

  • Always Providing an excellent standard of customer care and creating a positive customer experience across all channels
  • Embrace a culture of performance management, customer care, equality of opportunity and resident empowerment.
  • Manage customer expectations to ensure that the customer has clarity as to what the company can provide and thereby minimise and prevent unnecessary customer contact. Regularly and accurately record avoidable contact and other intelligence that can inform service and process improvement.
  • Ensure that all customer contact is captured on QL and that every opportunity is taken to increase information about customers.
  • Organise repairs and related works in partnership with the customer and contractors in line with the company performance standards including the accurate diagnosis and prioritisation of work, minimising unnecessary cost to the business.
***
Required Skills:
  • Outstanding telephone manner and a high command of written English
  • Likely to have practical work experience providing support services.
  • Knowledge of relevant working systems, equipment and/or software and administrative processes.
***Tate is acting as an Employment Business in relation to this vacancy.
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