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- Hybrid I am recruiting for a local authority who is looking for someone to engage with residents via telephone, email, and formal written correspondence.
Complaints Officer - City of Westminster, United Kingdom - AKTON Resourcing Ltd
Description
Complaints OfficerWestminsterKey Responsibilities Working within the housing customer services directorate overseeing complaints and member enquires this role will support the Complaints Team Manager to develop a strong customer relations centre and take a leading role for creating stronger communication delivery with our residents, leaseholders, elected members and stakeholders.
To assist the organisation to provide high quality responses to customers, members and stakeholder feedback by drafting, reviewing, amending and despatching responses as necessary.
To receive and handle feedback, complaints, requests and/or enquiries from members of the public, members and stakeholders, however submitted.To liaise with contractors, customers, stakeholders and colleagues as needed to investigate, resolve and respond to feedback, requests, complaints and/or enquiries.
To deal with complainants, colleagues, and stakeholders sensitively and in accordance with WCC confidentiality and data protection policies. To develop and maintain effective professional relationships with partners. Skills requiredStrong letter writing skillsExperience working in a complaints environment