IT Support Analyst - London, United Kingdom - Jobheron

Jobheron

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A large Microsoft Gold Partner IT Consultancy firm with an office in London is looking for a Senior IT Support Analyst to join their rapidly growing Managed Services team.

This role will be based onsite permanently with one of their London-based clients,where you will be joining an existing team of employees.

From desktop support through to server and cloud projects, the role promises a varied and interesting exposure to a broad range of technologies including Office 365 and Microsoft Azure.

The role of IT Support Analyst:

Resolving support requests directly from the managed service client, using existing skills and knowledge as well as where appropriate, using relevant support and vendor resources to find resolution
Proactively reviewing automated alerts and responding as required through to resolution.
Implementing client projects on your own or as part of a team
System administration, hands on fixes, installation/upgrade and patching of Microsoft based servers and desktops
Performing advanced troubleshooting which may also include working together with Microsoft and other vendors
Request patching, cable management, software deployment, password resets, physical and virtual PC builds, and providing general support
App deployment
Wi-Fi admin & support
Active Directory support
Remote access provision and support

What they are looking for:

Proven IT Support experience (2nd and/or 3rd line) which may have been in a Network Administrator or Infrastructure Support capacity
Ability to adapt quickly to a fast paced environment and deal with multiple tasks and projects, as required
Experience of managing and deploying Microsoft technologies such as Windows Desktop & Server, Active Directory, Exchange & System Centre
Current MCSA/MCSE and/or CCNA IT certification or ability to demonstrate a similar level of knowledge
Ability to communicate effectively with both technical and nontechnical individuals; strong teamwork and interpersonal skills

Technologies:

Office 365 and Microsoft Azure
Networking knowledge covering Cisco LAN/vLAN/WAN technologies
Previous experience of working within an IT Managed Services provider environment with multiple clients

This company is a large Microsoft Gold Partner IT Consultancy where you will be working with the most cutting edge technology to ensure delivery of their clients requirements and there is a fantastic benefits package on offer including ongoing training anddevelopment, private healthcare, company related performance bonus, pension, and the ability to buy / sell additional holidays.

Please note this role is a hybrid role where you will be expected to work - 3 days per week in the office and the rest of the time work from home.

Sounds interesting? Click
APPLY to send your CV for immediate consideration.

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