Services Support Administrator - Birmingham, United Kingdom - South Doc Services

South Doc Services

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking to recruit an experienced, flexible Services Support Administrator to join our busy team based at South Doc Services, West Heath Medical Centre, West Heath Road, Birmingham, B31 3HB.

This is a full-time role from Monday - Friday 9am to 5 pm.

PREVIOUS APPLICANTS NEED NOT APPLY.

Main duties of the job
Job summary

The post holder is responsible for providing administrative support for services delivered by the organisation, acting as the first point of contact for patients and practices and as a focal point of communication between patients, doctors and other medical staff.

About us

You will be joining an innovative organisation; working with a team of administration and clinical staff who provide a variety of services to patients in our modern offices.

Our benefits include good annual leave and an entitlement to join the NHS pension scheme.

Job description
Key responsibilities

Carry out administrative processes as instructed
Act as the first point of contact for patients and practices
Provide call handling for relevant services as instructed
Handle other telephone and general enquiries, taking messages where necessary
Ensuring work areas are tidy
Provide cover for colleagues as appropriate
Follow and adhere to Health and Safety procedures
Any other delegated duties considered appropriate for the post

Communication

Communicate effectively to deliver excellent customer service to patients and practices
Promote effective teamwork with all staff
Provide appropriate communication to identify problems and solutions promptly

Special Requirements of the post:

An understanding, acceptance and adherence to the need for strict confidentiality

Person Specification
Essential

GCSE English or equivalent Grade C or above
RSA II typing/word processing or equivalent

Experience
Essential

Previous experience of working in an office environment
Previous medical receptionist experience

Desirable

Experience of using EMIS LV / PCS / Adastra software

Skills and Knowledge
Essential

Proficient in reading and writing English
Able to speak and understand fluent English to receive and issue instructions concerning patients in English and without the risk of misunderstanding
Strong organisational skills and ability to maintain complete and accurate record systems
Ability to work under own initiative and prioritise workload to meet deadlines
Ability to provide excellent customer service
Good interpersonal skills
Good telephone manner

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. We do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at where you can also find out more about how to access vaccination.

Job Types:
Full-time, Permanent

Salary:
£10.42 per hour

Benefits: