- Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
- Computer literate in Microsoft Office packages
- NVQ in Administration level 3 or equivalent
- Appropriate year's experience in a hospital or office environment
- Previous booking office experience (or equivalent)
- Knowledge and awareness of health and safety issues, risk management, and data protection
- Trakcare and Database proficient
- Understanding and previous experience in medical terminology
- Ability to concentrate where work pattern is unpredictable and there are frequent interruptions
- Excellent communication skills to deal with telephone calls and clinical team members with potentially distressing or emotional content
- Ability to use own judgement and initiative
- Proven organisational skills and ability to prioritise workload and work to deadlines
- Ability to follow strict guidelines
Specialist Anti-Cancer Treatment - Cheltenham, United Kingdom - Gloucestershire Hospitals NHS Foundation Trust
Found in: Talent UK C2 - 1 week ago
Description
Job summary
An exciting opportunity has arisen for a Full Time Specialist Anti-Cancer Treatment (SACT) Pathway Coordinator ( to join our extremely busy Oncology/Haematology Booking Service based at Cheltenham General Hospital
You will play a vital role in the booking and coordination of complex chemotherapy and treatment appointments, ensuring the delivery of a smooth and efficient administration service to our NHS and Private patients.
This important role supports the Chemotherapy Outpatient Services in Oncology and Haematology for Gloucestershire Hospitals NHS Foundation Trust.
Main duties of the job
You will be coordinating cancer pathways and booking complex chemotherapy and treatment appointments, ensuring excellent communication with patients, carers, secretarial and clinical staff.
You must therefore be a hardworking, pro-active, motivated, resilient and patient focused individual who enjoys working in a challenging and busy environment.
You should be extremely well organised with excellent communication and time management skills.
Once trained, you will be expected to use your own judgement to resolve issues and have a tactful and sensitive approach to dealing with occasionally difficult situations.
You should also be able to work well under pressure, closely following booking rules and guidelines and be able to prioritise your own workload under constantly changing demands.
The ideal candidate will have previous experience of Trakcare and be confident in the use of other IT software systems.
About us
The Oncology and Haematology Booking Service is made up of 3 small but extremely hardworking and dedicated teams of coordinators across both departments.
The SACT Pathway Coordinator will be welcomed into the team based in the Oncology Centre at Cheltenham General Hospital and will work across the service as required.
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.
Job descriptionJob responsibilities
To manage the booking of appointments for chemotherapy/treatments
Ensure and implement an efficient chemotherapy/treatment booking service for patients and clinicians ensuring waiting time targets and clinical targets are met and all treatment chair capacity efficiently used at all sites.
Monitoring progress of referrals, identifying problems and taking appropriate actions to ensure efficient management of referrals
To action clinic re-scheduling ensuring that clinical priorities are maintained and liaising directly with consultants and nursing team where capacity problems exist.
To manage the block booking appointments to ensure clinical priorities are maintained.
Making judgements and decisions on flexing template capacity to achieve a balance between clinical priorities and waiting time targets
To ensure that patients receive a supportive and responsive service tailored to their specific needs particularly where barriers to understanding exist.
To ensure accurate and timely data collection. Advising the management and nursing team where over or under capacity issues exist and to suggest ways of addressing these.
To ensure investigative results are brought to the attention of the appropriate consultant
For full details please see the Job Description
Person SpecificationQualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge & Skills
Essential