Customer service operative - Bedford, United Kingdom - Fidelity Solutions Ltd

Description

Central to the processes of our busy print centre, you will learn how to support our customers, provide information and assistance, process quotes and orders, proof files, invoice and despatch print jobs.

This is an opportunity to join a supportive and encouraging team within a fantastic small business in Bedford.

Key roles and responsibilities:

·To report to directors.

·Using our Management Information System (MIS) daily as our main database for all customer ordering, quoting, proofing and information collection.

·To respond to all customer queries in a timely manner, within the same working day where possible.

·Managing customers including quoting/estimating, progressing to a job, sending proofs, raising purchase orders and managing outwork orders, invoicing completed jobs, taking payments on collection and packing and despatching goods.

·To create accurate quotations by liaising with the Studio and Production to ensure the customer's expectations for delivery and costs are met. Directing complex quotations where required to the estimator.

·To solve problems as they arise and delegate tasks to the relevant teams as required.

·Thrive during peak pressures of work and be able to manage and prioritise workload effectively.

·Stock management with stock ordering in a timely manner.

·To direct any customer complaints to the relative person and offer an understanding approach and excellent customer service when customers report issues.

·Help out with print finishing/hand finishing of print where required.

·Contribute to cleaning and keeping the work place tidy, making tea etc

The successful candidate will have:

·A friendly, reliable, approachable character with confidence and enthusiasm.

·A passion for delivering excellent levels of care

·A clear and confident communicator

·Self-motivated and enthusiastic focused approach to work with excellent time management skills

·Confidence in using computers and software, and proficient in Microsoft Office, especially with Word, Outlook and Excel.

·Strong attention to detail, especially when working under pressure

·Ability to multi-task and prioritise in a fast-paced environment

Immediate start available

Previous experience or knowledge of print would be advantageous

Fidelity Design & Print are a family-owned, Bedford based design and print company, delivering services to local and national SME and corporates.

Please note: dogs are an integral part of our team, too. (one is quite bossy)