Customer Service Assistant - Leatherhead, United Kingdom - Ontrak Recruitment
Description
Customer Service Assistant Required - Immediate Starts Available
Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways.
Job Role:
Gateline Assistant
Location:
Leatherhead Station (KT22 7SQ)
Pay rate:
£ per hour
Hours and Days:
Vary between Monday - Sunday.
What makes working for Ontrak so good?
We pay for your training You will receive customer service training, provided by experienced railway trainers.
You will also have a dedicated member of our staff to work closely with you throughout your career with us.
What does a Gateline Assistant do?
- Ensuring the logbook is updated and used correctly
- Checking tickets
- Carrying out fingertip maintenance of the gates
- Ensuring the gates are in operation 100% of the time whilst you are on shift.
- All licenses must be on your person at all times and shown upon request
- To report persistent fare evasion to Eyewitness
- Being vigilant and visible to all customers and other members of staff
- Managing difficult situations
- Provide outstanding customer service: travel information, passenger assistance for purchasing tickets and updating information as and when required
- Making announcements on the handheld radio (if required)
- Carry out emergency procedures as locally specified on your induction
- You must hold valid ID to work in the UK and have a full national insurance number.
- You will be required to pass a drug and alcohol screening
Job Types:
Full-time, Temporary contract
Salary:
£9.50-£16.47 per hour
Benefits:
- Free or subsidised travel
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Application question(s):
- Do you live within a one hour commute of Leatherhead Station?
Work Location:
One location
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