Customer Service Representative - Cramlington, United Kingdom - Pure Fishing Ltd

Description

Pure Fishing is a leading global provider of fishing tackle, lures, rods, and reels with a portfolio of brands. We have operations in 23 countries and a dedicated workforce conversant in over 25 languages. We have office bases in Breda, Copenhagen, Sweden, and the UK, as well as smaller sales offices in most other European countries.

Our mission is to provide the ultimate experience for anglers and customers through leading brands, innovative products, and superior services delivering exceptional financial results by a passionate, high-performing team. We are dedicated to helping you have more fun and catch more fish

Please see our website for further information.

Job Summary:

Reporting to the Senior After Sales Assistant, the postholder will be responsible for all administrative processes to support an efficient After Sales Service to our customers, consumers and to our Sales team.

Specific Responsibilities:

1. Liaising with all customers, consumers and our Sales team via phone and email, providing an efficient and professional After Sales service.
2. Assisting the Senior After Sales Assistant with manual handling, e.g. taking deliveries at the office, loading boxes for the warehouse, and loading equipment for trade shows.
3. Providing exceptional service to each customer by focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues.