Customer Service Advisor - South East, United Kingdom - BPP Education Group

BPP Education Group

Verified Company

South East, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

General information:

Reference :006392

Close Date:

07/12/2023

Vacancy details:

Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship

Job Profile:

Customer Service - Customer Service Advisor

Title:

Customer Service Advisor

Contract Type:

Permanent

Job Purpose:

Are you passionate about customer service? This could be the role for you?
Here at BPP we're looking for a passionate and motivated individual to join our Customer Service team on a part time basis, providing essential front of house services and enhancing customer experience

With your excellent customer service skills, you will be undertaking a multifaceted role, incorporating not only customer service responsibilities, but I.T., Administration, Health & Safety and the general day-to-day duties which come with working in BPP.

This role is for someone who is passionate about providing professional support.

Job Background:

Join the BPP Family
The world is changing. Help us disrupt, innovate, and achieve our collective goal of Building Careers Through Education.

Established for over 40 years, we're a global education provider delivering diverse qualifications for professionals at every stage of their career.

Committed? Passionate? Self-determined? Now's your chance to be part of our exciting world.

Key Responsibilities:

What you'll be doing

Ensuring that students have an excellent experience whilst being at BPP
Covering reception desk and greeting visitors (part of team rota, covering evenings + weekends)
Liaising with internal departments in support of administrative tasks
Building close relationships with students, staff and contractors
Consistently providing a highquality service
Acting as first point of contact for facilities and building issues that might arise
Providing support for BPP events as well as providing classroom support
Managing refreshments and room bookings for internal and external events
Providing a first line response to the IT queries and troubleshoot issues as well as logging issues with the IT service desk and installing basic IT kit.
Distributing internal and external post
Acting as a Health and Safety Contact, First Aider and Chief Fire Marshall.

Department:

Facilities & Customer Services

Vacancy location:

Location:

UK, South East, Cambridge

What we're looking for

Demonstrable record in providing exceptional levels of customer service
Ability to take ownership of issues and associated responsibility for completing a task
Well organised with attention to detail and selfdisciplined with ability to prioritise under pressure
Ability to work within in a team environment as well as independently
Great time management skills
Ability to build and maintain strong stakeholder relationships
Excellent communication skills, both verbal and written
Experience working with IT systems and able to troubleshoot basic IT issues
Competence in using standard IT programmes, e.g., Microsoft Word, Excel, and PowerPoint etc.

Requester:

Reporting Manager Job Title:

CS and Facilities Team Leader

Employment Details:

Contract Hours:

15.00

FTE:

0.40

Salary:

23400 (pro rata)