Lettings Consultant - Manchester, United Kingdom - Ritz Recruitment Ltd

Ritz Recruitment Ltd

Verified Company

Manchester, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

VS404/02

Lettings Consultant

Manchester City Centre

Hours: 9am - 5pm Monday to Friday, with some flexibility for adhoc evening and weekend viewings.

Salary:
£24,000 per annum plus 10% bonus paid quarterly
My client offers a high spec development of 1, 2 & 3 bedroom apartments based in City Centre Manchester. They offer a brand new rental experience, designed and built entirely with renters in mind. Luxury accommodation with high spec interiors and flexiblelease options, across a range of prices and layouts. A perfect balance for contemporary lifestyles; the excitement of city centre living with community at its heart.

Now recruiting for a Lettings Consultant to join their lively team.

Duties:

Providing essential information about the building, facilities and their community
Booking and performing viewings
Building relationships with potential and current tenants
Managing the pre move in process
Dealing with tenants check out process
Provide a warm and courteous welcome to all residents and visitors.
To actively engage with residents, visitors, colleagues and contractors to provide a seamless experience for residents.
Coordinate daytoday operations ensuring quality and service delivery meet and exceed resident's expectations at all times.
Anticipate residents' needs by engaging and asking questions to understand those needs to be able to adapt services to those needs when required.

Customer service and marketing

Ensure high levels of customer service and maintaining and managing the building to an immaculate standard.
Handle all front of house incoming calls/enquiries and ensue a warm, welcoming environment for residents and visitors
Interact with customers to obtain feedback on the quality of product, service levels and overall satisfaction levels.
To ensure a daily log is kept of any incidents, resident requests or shift handovers.
Assisting tenants moving into their apartment and completing apartment and appliance inductions as needed.

Building Maintenance / Health and Safety / Fire Safety

Supporting residents when moving out.
Supporting residents with any queries and ensuring any maintenance reports are actioned quickly and efficiently.
Undertaking daily and weekly inspections of building.
Coordinating all daytoday site services and signoff in accordance with company policies.
Ensuring the building is a safe environment
Recording all safety checks, contractor visits and completing onsite reports including daily activity logs.
Parcel management including signin and out for residents.
Available to respond to outofhour emergencies

Security

To carry out regular floor walks and security checks of the building
Report work related accidents or other injuries

Administration

Maintaining and managing petty cash float as per company procedure.
Protect the privacy and security of residents, guests and coworkers.
Ensure personal appearance is in compliance with company policy.

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What we're looking for:

You should have an engaging personality with a genuine interest of working in the property industry
Experience in a previous lettings role is advantageous but not essential as full training will be provided.
You must have experience of working in a customer service environment with excellent administrative skills.
Excellent communication skills and able to display sensitivity and understanding of resident's needs.
Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm.
Must be proactive and able to use initiative to enhance the reputation of the building.
Professional presentation, confident and outgoing nature.
Well organised, ability to problem solve and works under pressure.
Able to demonstrate an organised and professional approach and ability to prioritise.
A great team player who takes ownership and responsibility.
A logical thinker who is able to spot errors and resolve issues.

Knowledge

A good level of education with strong written and verbal communication skills.
A sound understanding of Health and Safety principals, methods and assessments, (desirable)
Good level of computer literacy including Microsoft Word, Excel and Outlook.

This role offers excellent prospects for progression within their rapidly growing organisation.

Please contact Vicky at our Manchester office
**Ritz recruitment - Employment Agency