Resident Services Manager - Leeds, United Kingdom - PMR

PMR

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PMR are seeking a Resident Services Manager to provide onsite customer service and support the team to safely manage the operations of a BTR residential development in Leeds.

The successful applicant will ensure the residents receive excellent service, thedevelopment delivers performance above target and the team work as one.

Key Responsibilities

Provide onsite day to day customer service experience to everyone at the site, including residents, contractors, and applicants.
Monitor and manage income by effective control of arrears and bad debts.
Oversee marketing and leasing of residential units to achieve and maintain occupancy levels in line with business objectives.
Work with the Assistant Manager to arrange viewings at the site and agreeing offers for property units.
Ensuring all apartments and communal areas are well presented and attractive to all tenants.
Deliver a high level of customer service to our residents, in a professional and proactive manner.
Identify opportunities for enhanced service delivery to optimise customer experience.
Provide necessary business intelligence for the creation of management reports to investors.
Liaising with the Operations Director on all aspects of performance, market conditions and any issues that arise.
Have a proactive and professional approach in dealing with complaints from residents and escalate to Director.
Maintain accurate tenancy and property records on property management software.
Supporting with organising Resident events and engaging with the local community.
To act as a first point of call for residents to report maintenance issues.
Carrying out regular inspections of communal areas and platforms.
Contact and process tenant renewals, capturing information on those not renewing.
Work alongside the Assistant Resident Service Manager to ensure H&S statutory requirements are met throughout the development.
Be familiar with legal and regulatory statutory inspection requirements and maintain high standards of building and facilities management.
Comply with all statutory and regulatory requirements for business area under job remit.
During periods of annual leave covering the Assistant Manager.
Organise regular events for residents.
Lead, motivate, communicate with, develop and performance manage direct reports.
Prepare reports as required to report against KPI targets.
Draft and manage the budget, monitoring it regularly and ensuring expenditure is within target.
In addition to the tasks outlined above, the job will involve other duties that would be required from time to time.

Skills, Knowledge, and Experience

Previous experience in a residential property environment or estate agent's background.
Proven experience in a customer service background.
Excellent verbal and written communication skills.
A people person with a cando attitude.
IT literate and social media savvy (preferably).
Warm and friendly personality.
A great team player who can adapt to working in a small team.
Awareness of health and safety policies and procedures.
Well organised and confident to make decisions.
Confidence and Creativity to bring new ideas to the site.