Technical Manager - Cheltenham, United Kingdom - Reed Insurance

Reed Insurance

Verified Company

Cheltenham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Reed insurance are excited to be representing a reputable global insurance firm.

If a work life balance important to you? and you want to work for an organisation that values its employees and customers. Then this could be the right role for you

one the country's, part of a global insurance group are looking for talented and enthusiastic individuals who want to be part of something great and further their careers in an engaging and rapidly growing organisation.

What is in it for you ?

Pension employer pay 6%, employee contributes 3% which they will match up to 9%
Annual leave 25 days (option to buy 5 days)
Deathinservice x4 times annual salary
Paternity 2 weeks
Private Medical
Wellbeing Subsidy (50% of a membership, up to £30)
Check4Cancer
Digital GP
Employee Assistance Programme
Eye Care

- flu vaccinations

Income Protection

Your role:

The Technical Manager is responsible for the teams of technicians and the work allocation including monitoring of SLA's and resource allocation.

They are critical part of the business providing both technical and non-technical support to the high performingteams, who provide excellent service all stakeholders.

The Technical Manager will have an allocation of technical work themselves but will also takes ownership and responsibility for the day-to-day development and management of the relationship with key divisional stakeholders, reporting performance data andresults to them as required and deals with ad hoc issues as they arise.

Some of your responsibilities:

Monitor and manage team workflow/allocation of tasks.
Set team objectives and assign ad hoc tasks as necessary to meet needs of customers
Manage available resources to ensure compliance with agreed SLAs within the business and provide performance data and analysis as required.
Manage own technical workload and respond to new business in an agile manner
Use tools and data to continuously review and improve processes and services
Maintain regular communication and a positive relationship with divisional stakeholders
Take ownership and accountability for the overall team performance.