Policy and Performance Consultant - Solihull, West Midlands, United Kingdom - Manpower UK Ltd

Description

Looking for Consultants to cover a range of early, lates and nights shift which will include shift allowance.

Job Purpose:

Being the first contact for associates on assignment, effectively managing employee issues and ensuring the effective fulfilment of orders received.

Working as part of a collaborating team to ensure delivery is consistent and always meeting the client demand.


Key Performance Measures:
Achievement of agreed targets and growth of account

Achieve the Candidate registrations to meet order fulfilment per week - variable and agreed weekly - fully compliant to Manpower auditable standards
Employee holiday pay to be accurately processed and managed
Support the account with sickness absence and backfill.
All employee payroll queries to be resolved within 48 hours of notification (Working days)
Employee inductions to be completed as per client specification/s
All employees assigned must meet the recruitment standards
Build on-site client relationships.
Targets including, number of associated on assignment, achievement of agreed client SLA's. accurate data reportingPrinciple Accountabilities

Ensuring that the Client orders are filled daily.
Ensuring the accurate maintenance of employee information
Ensuring that employee payroll is run efficiently, ensuring the minimum number of errors
Ensuring that employee issues are managed effectively
Ensuring that all employee files are referenced to the required standard
Ensuring that all files are kept up to date and stored securely
Issuing and explaining the Employee Handbook and Terms and Conditions to candidates highlighting their employment status and benefits
Actively gaining feedback from Clients and Candidates on the service they are receiving from Manpower in line with the Company's quality standards and taking corrective action as necessary
Ensuring that all activity complies with all Company policies, procedures and legal requirements including health and safety and employment legislation
Ensuring that all work is conducted in accordance with Manpower's values and standards
Other ad-hoc duties and project work as required