Customer Service Advisor - London, United Kingdom - AWD Recruitment Limited

AWD Recruitment Limited

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor / Vehicle Servicing Coordinator who has previous customer service experience, good communication and organisational skills and the ability to multi-task is required for a well-established and leading company based in Heathrow Airport, London.

SALARY:
Competitive

LOCATION:
Heathrow Airport, London

JOB TYPE:
Full-Time, Permanent

WORKING HOURS: 4 on 4 off Shift Pattern

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor / Vehicle Servicing Coordinator who has previous customer service experience, good communication and organisational skills and the ability to multi-task.

Working as a Customer Service Advisor / Vehicle Servicing Coordinator you will provide telephone support to all customers and proactively manage fleet availability in real time, ensuring a high standard of customer service is delivered at all times.

As the Customer Service Advisor / Vehicle Servicing Coordinator you will be responsible for handling and resolving breakdowns (including recovery), incidents, defect reporting, VOR progress/status updates, customer feedback and query resolution and facilitation of communication between customers and the company.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES
Your responsibilities as the Customer Service Advisor / Vehicle Servicing Coordinator will include:
Liaise with customers regarding the status of all vehicles, routine maintenance, and damage repair

Liaise with the Workshop Supervisors, Safety & Compliance Supervisors and Operations Manager for an overview of the status of equipment

Check to ensure all collections and deliveries of GSE has been carried out as agreed, raise queries to the direct with the customers as required

Create WO and complete full process for services/jobs in ELC

Raise purchase orders as required, with price

Update service schedules as required

Collate all hour meter readings and refueling data for input into ELC

Update whiteboard and recovery sheet

Book subcontractors for work

Allocate ramp jobs to technicians and record in ELC

Allocate and control all breakdowns (including, recovery), incidents, defect reporting, preventative maintenance and repairs through to completion, including arranging vehicle recovery or movement to appropriate workshop as required

Provide initial quotes to customers for approval

Record P1 job log with time

Active involvement in the day to day front line service delivered to the customer

Operate as an active team member and support colleagues where necessary

CANDIDATE REQUIREMENTS
Good organisational skills, with attention to detail

Customer oriented and service delivery focused

Literate, numerate and analytical

Good knowledge of Excel and Microsoft Office

Able to build strong relationships, with ability to deal effectively across all levels

Team player, with a 'can-do' attitude

Able to work under pressure and to tight deadlines

BENEFITS:

Competitive salary

20 days annual leave including Bank Holidays

6% employer pension contribution

3 x's basic salary Life Assurance

Health Cash Plans

Employee Assistance Programme (EAP)

HOW TO APPLY

JOB REF:
AWDO-P10360

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