Automotive Service Advisor - Liverpool, United Kingdom - Sprint Recruitment Limited

Description

SERVICE ADVISORService Advisor role with view to progress to a Service Supervisor / Service Manager.
Location of the Vehicle Service Advisor / Customer Service Representative / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Commercial Vehicle Service Advisor / Service Controller: Liverpool
Salary of the Vehicle Service Advisor / Customer Service Representative / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Commercial Vehicle Service Advisor / Service Controller: Starting at £28, with a view to promotion / progression to Service Supervisor / Service Manager
Please note my client is looking for someone who wants to progress to Service Supervisor / Service manager.
Hours of the Vehicle Service Advisor / Customer Service Representative / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Commercial Vehicle Service Advisor / Service Controller: Monday to Friday days
My client, a Commercial Vehicle Workshop are looking for a Vehicle Service Advisor / Customer Service Representative / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Commercial Vehicle Service Advisor / Service Controller to join their team in Liverpool.
My client is looking for an ambitious and hard working Service Advisor who is wanting to progress. The right Service Advisor will have the opportunity to grow and progress to Service Supervisor / Service manager.
The Ideal Vehicle Service Advisor / Customer Service Representative / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Commercial Vehicle Service Advisor will have HGV industry background and understand Truck, Van and Fleet, however someone with automotive experience will also be considered.
The job role of the Vehicle Service Advisor / Customer Service Representative / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Commercial Vehicle Service Advisor / Service Controller:

• ·Answer incoming telephone calls to the site, using questioning techniques to ascertain requirements and transfer callers to appropriate colleagues where necessary.
• ·Handover from Day shift to Night shift
• ·Greet visitors to the site, ensuring Health and Safety regulations are being met and maintaining high standards of cleanliness and housekeeping in the customer-facing areas.
• ·Dealing with customers on the reception desk.
• ·Ensure all customer bookings are consistently and accurately recorded and payment is taken where appropriate. To control cash sale vehicles when onsite and make sure the correct payment is made before the vehicles leave
• ·Proactively manage customer inspection schedules – liaising with the customer and workshop and managing the daily dairy.
• ·Work with the workshop and parts department to make sure the best option is available for the workshop and the customer to get the vehicle on the road in time for a deadline. This will include chasing the parts department and communicating with the workshop controller daily.
• ·Be flexible in your approach and be an effective team player for the development of both you and the business.
• ·Liaise with customers to arrange MOT bookings to comply with the o-license schedule
• ·Control Workshop and part department to ensure vehicle quotes are sent to customers within the appropriate time from when the job is diagnosed, then followed up with customers until an answer is reached.
• ·Work in process is controlled and reported back to the business administrator for invoicing
• ·Providing progress updates and estimates to customers
• ·Customer post repair follow up calls.
• ·To carry out any other duties and admin to include typing, creating and pricing job cards, uploading documents, emailing, VOR, reports and filing deemed to be seasonable within the individual's capabilities requested by Manager
• ·Carry out Yard Checks and update spreadsheet

The Principal areas of responsibility for the Vehicle Service Advisor / Customer Service Representative / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Commercial Vehicle Service Advisor:
·Responsible for Service and Maintenance Jobs·General Reception work·Prioritise Workload·Deliver promised work on time and to a high quality standard
There is a great opportunity to grow and progress in this role as my client would like the suitable candidate to progress to Service Supervisor / Service manager.

Skills and experience the Vehicle Service Advisor / Customer Service Representative / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Commercial Vehicle Service Advisor will have:

• ·Experience in working in a vehicle dealership or fleet / transport industry where booking in vehicles for service, MOT and maintenance was involved (essential)
• ·Be able to work in an organised & methodical manner in a fast-moving environment
• ·Have a friendly and helpful nature with the desire to deliver excellent customer service
• ·To be able to effectively communicate with customers and colleagues
• ·To be able to identify customers' needs & propose appropriate solutions
• ·Attention to detail
• ·Negotiation skills
• ·To always conduct yourself in a professional manner
• ·To be able to remain calm and patient in a dynamic business environment
• ·A proactive approach which ensures that customers' expectations are met and exceeded.
• ·Flexible and positive approach to changing circumstances and changing priorities
• ·Team Oriented
• ·Basic knowledge of Word, Excel & Outlook applications & general computer literacy

To apply for this Service Advisor role please send your CV or call Danica at Sprint Recruitment.