Customer Service Executive - Glasgow, United Kingdom - CSP U.K. LTD

CSP U.K. LTD

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or concerns.

This is a full-time position with opportunities for growth and advancement.

Duties:

Answer incoming calls and respond to customer inquiries in a professional and timely manner
Provide accurate information about products, services, and promotions
Assist customers with troubleshooting and technical support
Upsell additional products or services to enhance the customer experience
Maintain customer records by updating account information and documenting interactions
Collaborate with other departments to resolve complex customer issues
Follow company policies and procedures to ensure customer satisfaction

Requirements:

Excellent verbal and written communication skills in English
Proficient in data entry and computer skills
Strong phone etiquette with the ability to communicate effectively and empathetically
Ability to analyze customer needs and provide appropriate solutions
Previous experience in customer service or related field is a plus

Job Types:
Full-time, Permanent

Pay:
From £25,634.83 per year

Benefits: