Team Administrator - Bolton, United Kingdom - Greater Manchester Mental Health NHSFT

    Greater Manchester Mental Health NHSFT
    Greater Manchester Mental Health NHSFT Bolton, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    We are looking for a motivated and well organised Team Administrator to join our administration team in the Bolton Primary Care Psychological Therapy Service. This is a busy and friendly service, based at 33 Victoria Square in Bolton town centre. The hours of work will be Monday to Friday 9am to 5pm, however working times may vary to meet the demands of the service, and some remote working may be required.

    you will be providing comprehensive and confidential support to the service, with varied duties including inputting to the patient information system, logging referrals, speaking with service users, arranging appointments, liaising with and assisting clinical staff, managers, visitors and other professionals, along with general office duties.

    You will be expected to produce work within tight schedules and to a consistently high standard.

    You should be able to work on your own initiative, have exceptional organisational skills and be able to communicate at all levels, both within the Trust and externally.

    The successful applicant will have excellent communication skills, IT competency in Word, Excel and Outlook, and a broad range of administrative experience.

    If you have a flexible approach and the ability to adapt to changing priorities, this will be an excellent opportunity to develop your skills.

    Main duties of the job

    To provide an administrative/secretarial service to support the team members, ensuring that referrals, letters, appointments, and reports are accurately produced within agreed timescales, and data is input to required standards.

    Effective liaison with staff, patients and outside agencies, ensuring accurate information is communicated as and when required, including reception duties and dealing with enquiries from clients and the public.

    Responsibility for the processing of incoming and outgoing mail, including prioritising, sorting and actioning as necessary.

    Responsibility for booking appointments, associated data entry and maintenance of patient records.

    Arranging meetings when required, taking minutes, ensuring accurate transcription and distribution.

    About us

    Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.

    We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

    Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

    Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

    Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

    Job description

    Job responsibilities

    Staff benefits

  • Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme
  • Blue Light Card Discounts
    • Person Specification

    Qualifications

    Essential

  • GCSE Grade A-C English or equivalent ECDL NVQ3 Business Administration

    • Desirable

  • IT related qualification

    • Experience

    Essential

  • Experience of working in a confidential office environment using a VDU

    • Desirable

  • Use of office equipment, contact with service users, knowledge of IAPT

    • Skills

    Essential

  • Good communication skills, ability to prioritise tasks and work under pressure, IT skills (word, Excel), enthusiastic and positive

    • Desirable

  • Patient admin background, knowledge of Paris and PCMIS

    • Knowledge

    Essential

  • GDPR / patient confidentiality

    • Desirable

  • Use of EPR systems and knowledge of NHS procedures

    • Other Requirements

    Essential

  • Flexible with working hours and can travel