Treasury Settlement Consultant - London, United Kingdom - Allegis Global Solutions

Description

Job Description

• Pay rate: up to 340 GBP/day
• Duration: 12 months with possible extension
• Work type: Hybrid

The Treasury Settlement Consultant will be a key member of the Settlement Client Onboarding Team.

Their primary responsibility will be to manage treasury client onboarding projects, ensuring a smooth and efficient onboarding process. Additionally, the successful candidate will support internal and external queries, support settlement system and process improvement projects and provide backup for settlement operations.

Key Accountabilities:

• Manage the end-to-end onboarding process for new and existing treasury clients, ensuring compliance with both the company's and local regulations.
• Provide excellent customer service to internal and external stakeholders, including:
• Investigate and respond to queries from Clients and the company's Settlement Banks
• Work closely with internal teams to ensure a positive and seamless Client experience
• Willing to challenge and question the current processes to provide the best Client experience
• Actively partnering and building relationships with client services to ensure the optimum level of support is provided to the company's clients concerning settlement operations
• Reporting of monthly onboarding trends
• of client queries and provision of any further training or documentation as required to key stakeholders
• that the client onboarding process is documented and maintained with any updates and submitted for annual review to the Head of Settlement Strategy and Operations for sign-off
• internal and external audits including process walkthrough and PBC submissions.

Qualifications

• Educated to degree level or equivalent work experience
• A minimum of 3 years experience in client-facing roles, experience within the payments industry preferred
• Ability and confidence to communicate at all levels
• Experience in client communication and training
• Experience in crisis management and working under extreme pressure

Essential Criteria

• Attention to detail
• Working in a fast-paced, ever-changing environment with the ability to quickly reprioritise workload
• To self-motivate and work to tight deadlines
• Ability to switch between multiple operational work streams as well as concurrently manage numerous projects.
• Written and verbal communication skills: ability to understand and answer Client queries efficiently and effectively
• To demonstrate effective time management skills