Senior Delivery Consultant - Belfast, United Kingdom - EY

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

People Advisory Services (PAS) Managed Services - Senior Delivery Consultant

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all

Our Belfast office is a successful and growing one thanks to a large and varied client base ranging from multinational listed businesses to start ups, owner managed to private equity / entrepreneurial venture backed and government, covering various sectors.

It is also the delivery hub for many of the managed services we deliver for UK and global clients meaning we can offer you the opportunity to gain experience of service delivery for a wide variety of clients and enhance your skills working with national and international businesses and organisations.

The opportunity
Our People Advisory Services Managed Services team are looking for
Senior Delivery Consultant to join our Belfast Office.

As
a Senior Delivery Consultant, you are a critical team member responsible for managing and overseeing the successful delivery of learning projects.

You are the face of the EY service to our customers and suppliers and have a key role to play in offering them a great experience.

You report to a Learning Delivery Manager and will manage a portfolio of projects for a collection of clients.

Your key responsibilities

Oversee and manage the delivery of live engagements from start to finish, across numerous clients within your portfolio.

This means you will be expected to:

Build and nurture trusted relationships with key stakeholders (i.e. clients, suppliers and fellow EY team members)
Coordinate and liaise with Account Managers to understand delivery requirements, whilst reviewing supplier and client contracts that set out delivery details (e.g. scheduling, timelines, pricing, scope etc)
The creation and management of project management trackers
Act as the bridging contact between the client and supplier when required, providing support to successfully kick off engagements into delivery
Booking and management of individual associates and coaches
Setting up workshops (face to face and virtual), learning platforms and diagnostics as required
Managing and communicating with programme delegates on all aspects of their programme including issuing joining instructions, monitoring mailboxes and sending out calendar invitations
Track and monitor key engagement milestones/phases, ensuring the successful completion of learner evaluations and timely generation and issuing of client invoices and approval of supplier invoices
Meet regularly with key stakeholders to check in and understand how engagements in delivery are going, in line with what was agreed in the contract
Forecast and manage potential risks for engagements in delivery
Proactively respond to client, associate and supplier queries and concerns in a timely and professional manner, identifying points of escalation to link up with the Account Manager
Gather and collate insights/feedback on engagements in delivery, identifying successes and areas for concern for further investigation
Identify potential opportunities for further engagements in delivery, flagging this with Account Managers to investigate for further scoping
Provide feedback and report on the status of engagements in delivery to Account Managers
Ensure delivery related administrative tasks are appropriately actioned, coordinating with and across various EY internal teams (e.g. Operations hub)
Support the scoping of work extension, or new additional pieces of work, off the back of live engagements, ensuring compliance to contracts
Navigate and keep up to date on EY internal processes, systems and tools, continuously monitoring and tracking billable hours for engagements in delivery

Identify areas for improvements within the delivery process, implementing appropriate corrective actions where required

Skills and attributes for success

We are looking for a
Senior Delivery Consultant who have experience in customer and/or supplier management in a fast-paced environment such as a shared service centre, call centre, operational delivery centre or similar.

For this role, the ability to collaborate effectively with colleagues and good attention to detail with the ability to accurately follow agreed processes are key requirements.

Experience in relationship based b2b sales or project delivery is desirable.

To qualify for the role you must:

Demonstrate a passion for delivering high value and excellent service to clients
Be professional, quickly establishing personal credibility with key stakeholders
Display excellent project management, organisational skills and attention to detail
Have effective time management sk