Workshop Controller - Norwich, United Kingdom - Jobspot Limited

Jobspot Limited
Jobspot Limited
Verified Company
Norwich, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Salary Details:
Competitive salary, plus excellent benefits


Job Type:
Monday - Friday 08:00 - 18:00, Full-time, Permanent


Reporting to:
Depot Manager

Overview


The position is for a workshop controller, responsible for developing and maintaining the aftersales service provided to the customer in the depot.

essential duties and job responsibilities

Maximise the profitability of both parts and service departments, including continual improvements in utilisation of staff and efficiency of organisation

Budgeting in conjunction with Depot Manager

Maintain compliance in all areas of Health and Safety in the workplace

Selection and recruitment of staff in all departments (In conjunction with DM)

Contribute to the development of all operating and administrative systems to ensure that quality, efficient and timely work is carried out

Remain up to date with all relevant legal requirements

Achieve and strive to exceed customer service level expectations and agreements

Identify and implement a training plan for all depot staff

Ensure premises are maintained to a high standard, inline with Scania Dealer Operating standards

Ensure premises security measures are adequate at all times

Actively seek new business in conjunction with Depot Manager

Ensure all invoice related queries are dealt with in a timely manner

Monitor Warranty / Contract ledger

Actively participate in all SGB measured campaigns and competitions

Other general duties as designated by the Manager


CANDIDATE REQUIREMENTS
Knowledge of Scania systems

Leadership skills / experience

Current driving licence

Ability to manage a team

Ability to work within guidelines and to deadlines

Excellent written and oral communication skills

Detail orientated

Excellent customer service skills

Computer literacy

Leadership skills

High level of computer literacy

Solution-driven approach

Awareness and understanding of Health and Safety requirements

Ability to work under pressure and have a solution-driven approach

Possess excellent accuracy and numeracy skills

Excellent organisation and analytical skills

HGV licence

Experience of working with Scania products

Main dealer parts experience

Employee benefits

Bonus Scheme

Life assurance scheme

Optional private health insurance

Free tea and coffee

Free parking

Additional employer pension contributions

Training and development opportunities

30 days holidays, including Bank holidays, increasing to 34 with length of service

24/7 mental health and wellbeing support

Long service awards and recognition

All required PPE equipment provided
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