IT Support Engineer - Stroud, United Kingdom - G B Solutions

G B Solutions
G B Solutions
Verified Company
Stroud, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

IT Support Engineer

£28,000 - £32,000

Stroud


Our award-winning client, with over 30 years industry experience, are seeking an IT Support Engineer, to deliver remote telephony, networking, and installation services, to a variety of customers.


The IT Support Engineer will work predominately from the office, with the occasional site visit, so a full UK driving licence is required.

A company pool vehicle will be provided for customer visits.


Responsibilities:


  • Manage calls through to conclusion, exceeding customer expectations
  • Work with the support team, assisting with fault management resolution
  • Configure customer IT equipment, and assist management with project implementation
  • Develop relationships with customers, to ensure the best customer service is provided
  • Work closely with all teams to understand and ensure processes are followed
  • Take part in the out of hours 'on call rota'

Skills/ Experience:


  • Previous experience with on premise PBX and hosted VoIP solutions is essential
  • Experience supporting/configuring traditional telephony
  • A good understanding of IPv4, LAN, WAN & WiFi Networks with the ability to effectively troubleshoot and resolve network issues in addition to configuration of network switches, routers and firewalls (Ubiquiti Unifi, Draytek, Netgear etc)
  • Be able to effectively troubleshoot and resolve Internet related problems using connectivity technologies including ADSL, FTTC, FTTP, and Ethernet leased lines
  • Knowledge of virtual Technologies such as Hyper-V, VMware
  • Security & AV software
  • Excellent communication, written and organisation skills
  • Ability to multitask and remain calm under pressure

Benefits:


  • 22 Days annual leave (plus Bank & Public Holidays) increasing with length of continually service
  • Workplace pension scheme
  • Company pool vehicle available for customer visits
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