Senior IT Support Engineer - Leeds, United Kingdom - Fortem People Ltd

Fortem People Ltd
Fortem People Ltd
Verified Company
Leeds, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Our established client based in Leeds city centre is looking to recruit a Senior IT Support Engineer.


This is a great opportunity if you enjoy getting out to other sites, travel and driving, as you'll be responsible for fixing connection and server issues at any of their UK locations.


Being a varied IT role, you'll need some infrastructure background along with Windows/Azure knowledge, plus you'll be able to provide 1st and 2nd line technical support.


  • Monday to Friday
-
A driving license is essential:

  • Main office located in the centre of Leeds with free parking

Duties and responsibilities:

  • Working with colleagues, suppliers and end users to complete tickets in a timely prioritised manner, escalating tickets where necessary
  • Installation and configuration of new desktops, laptops and mobile phones
  • Support of additional infrastructure including telephony, building access control, CCTV printers etc
  • Ordering IT hardware and administering warranty claims and fixes
  • Ordering and tracking communication line installations
  • Monitoring network communications and reacting to faults
  • Installing and configuring network switches including knowledge of VLAN

Knowledge & Skills:

  • Customer service and support in a structured role
  • Windows 10 installation and administration with knowledge of Microsoft Intune/Autopilot and MAM
  • Microsoft Office 365 hybrid environment and associated products installation and support
  • Support and configuration of Microsoft Sharepoint
  • Windows / Azure Active Directory administration of users and groups
  • Exposure to Windows Server
  • TCP/IP networking at a reasonable level
  • Ability to troubleshoot basic network issues
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