Client Service Adviser - Leeds, United Kingdom - Equifax

Equifax

Verified Company

Leeds, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Please note this is a fixed term role due to end in December 2024

You'll be responsible for providing first class customer service to our clients who engage with our Client Support team for support on our product, services and technical support.

We're looking for people who can demonstrate proactive management of the services provided to our clients by identifying and resolving issues quickly and ensuring permanent solutions are implemented.

You'll be comfortable with task management from a shared queue of day to day activities to ensure requests are within SLA and to the agreed quality.

What you'll do:

Proactively analyse client issues, take appropriate action and provide appropriate advice
Coordinate with other areas of Equifax to ensure complete investigation of client query, and to own query through to resolution
Handle complex inbound and outbound telephone calls to clients
Work to a high standard of performance (quality, punctuality, attendance, productivity and flexibility)
Work effectively as part of a high performing team
Follows company and departmental procedures at all times
Core operating hours are Monday
Friday between 8am6pm, on a rotated shift basis between team members.

What experience you need

Have worked in a busy, fast paced B2B client facing role
Customer focused role with excellent communication skills, both written and verbal
Able to understand and resolve a range of technical issues for clients
Have managed complaints professionally
Good experience Microsoft Office and Google packages
Must be able to work Monday
Friday between 8am6pm
Core operating hours are Monday
Friday between 8am6pm

, on a rotated shift basis between team members

What could set you apart