Security Concierge - London, United Kingdom - UniTrust

UniTrust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What's in it for you?
In return as our Security concierge, we offer the below salary and benefits:

Mon
Fri (Ave 60 Hours per week)
A competitive wage (£11.05 per hour)
Pension scheme
Excellent benefits which include Life assurance equivalent 1 x annual salary, Personal

Role:

Working within this prestigious environment in Battersea your primary role is to ensure the security of people, premises and property, protecting the reputation of the client/tenants throughout.

You will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be/become well versed in the processes and practices of a Security professional. Excellence in customer service will be at the heart of the role. You will be part of a well drilled security operation.

To ensure synergy across our service providers, we work with a 'one team' approach to successfully deliver an excellent customer journey so in this role you will work closely with catering, cleaning, maintenance and Front of House teams in order to provide an environment which is welcoming and relaxed yet safe and secure at all times.

Responsibilities:

Deliver outstanding customer service to staff and visitors. This is a fundamental aspect of the role
Take an active interest in, and give a commitment to the client and tenants
Ensure that the environment and service is truly excellent and beyond expectation
Promote the client, tenants other service providers positively to all you come in to contact with, throughout the customer journey
Be flexible ad adaptable to all tasks or challenges
Be highly presentable, and accountable; take responsibility and ownership for any tasks identified or allocated
Esure all contact, be it internal or external; by telephone, face to face or any other medium; is &bsp; clear, courteous, polite, professional and respectful
Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
Appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion

SECURITY-SPECIFIC RESPONSIBILITIES:

Welcome ad assist staff, clients, tenants, and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey
Ensuring that no unauthorized persons are permitted in prohibited areas
Check the identity and credentials of staff, contractors, and visitors where required
Work with all colleagues to ensure the integrity of security on the site
Early identification and mitigation of any threats to persons, premises, or property, escalating where appropriate to do so
Rotation on different posts where required
Have outstanding knowledge of the premises (inside and external) and are able to assist staff, clients, tenants, and visitors with their queries
Respond to alarms
Key Control
Develop ad maintain positive relationships with all staff, visitors, tenants, service providers and clients
Have good knowledge of the local area to be able to answer queries regarding local transport links or services in the area for example.

Essential Skills:

Excellent communication skills.

- &bsp; interpersonal skills and confidence is a must

Exceptional customer service skills
Reliable, trustworthy ad punctual
Resilient and calm under pressure with the ability to multitask and prioritize to help solve problems and overcome challenges
Selfconfidence and an interest in selfdevelopment.&bsp;
Physically able to conduct all responsibilities associated with the roles documented
Ability to work to instruction and on your own initiative where required
Computer literate ad confident with the use of Microsoft Office programs

Don't miss out on this fantastic opportunity to join our team as a Security Officer
**UniTrust is an Equal Opportunities employer and welcomes applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.