Priority Repairs Manager - Hinckley, United Kingdom - Marks Consulting Partners

Marks Consulting Partners

Verified Company

Hinckley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To ensure the effective management, diagnosis, delivery and detailed reporting of all Priority Repairs; ensuring that all priority repairs are delivered in a timely, cost effective, customer focused and safe manner, in-line with budgetary and legislativerequirements, as well as our SLAs and KPIs.

Leading, motivating and engaging with your team to ensure the effective delivery of a highquality, customercentric priority repairs (damp & mould) service.
Leading a joinedup approach across the business to tackle the root causes of priority repairs, focusing on damp and mould.
Providing assurance to the leadership team that identified damp, mould and other priority repairs have been managed and dealt with inline with our agreed timeframes and processes.
Producing daily, weekly and monthly operational and compliance reporting for priority repairs.
Assessing resourcing and forward work programmes to identify potential performance bottlenecks and working with colleagues to design proactive solutions to manage these.
Scanning the external environment and building networks to identify best practice in preventing damp, mould and other priority repairs.
Assisting with the development and management of operational processes to ensure priority repairs are delivered in line with our clients published SLAs.
Ensure effective delivery of all priority repairs (D&M) working closely and in collaboration with the disrepair and legal team to eliminate the risk of duplication.
Managing and delivering of an effective Out of Hours Emergency Service, including responsibility to be a point of escalation on a rota basis.
Ensuring compliance with Clients contract management delivery framework.
Ensuring that all relevant certification and evidence of work completion is provided for all priority repair works and saved against the respective location.
Representing our client as required at internal, external and contract review meeting.