Helpdesk Support Apprentice - West Midlands, United Kingdom - QA Apprenticeships

QA Apprenticeships

Verified Company

West Midlands, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Thursfields Legal are a full-service law firm specialising in areas such as Corporate and Commercial, Employment Law, Commercial Real Estate, Commercial Litigation, Family Law & Mediation, Residential Property and dealing with Private Clients.

Position Overview:

Key Responsibilities:

Provide initial diagnosis and troubleshooting for hardware, software, and networkrelated issues.
Guide endusers through basic technical problemsolving steps to resolve common problems.
Escalate complex issues to appropriate internal teams or 2nd line support, ensuring accurate and detailed documentation of the problem.
Record and maintain accurate records of each support request, including issue description, steps taken, and resolution provided, using our ticketing system.
Assist in user account management, including password resets, access provisioning, and permissions management.
Collaborate with team members to share knowledge, best practices, and solutions for recurring issues.
Contribute to the creation and improvement of knowledge base articles and selfhelp resources for endusers.
Provide exceptional customer service by displaying patience, empathy, and a positive attitude during interactions with endusers.

Skills & Attributes:

Applicants should have an eye for detail, be diligent in their approach and be keen to pursue a career within the IT sector.

A strong work ethic is also required with a minimum A-C (grade 4) in GCSE maths and English.

Entry requirements:

GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

For more information please visit the UK ENIC website.

Employee Benefit