ICT Service Desk Administrator - Bromley, Greater London, United Kingdom - Pond Group Ltd

Description

Are you someone who loves technology? Are you ready to embark on an exciting journey in the world of IT support? Are you looking to get more exposure to all aspects of IT Support?

We are a cutting-edge technology company with 25 years of innovation and are seeking a talented individual to join our dynamic team as a 1st Line Support Analyst.

At Pond, we thrive on innovation and pushing the boundaries of what's possible with technology.

For over two decades, we've been at the forefront of shaping the digital landscape for our customers providing groundbreaking solutions worldwide.

As a member of our team, you'll be part of a vibrant community dedicated to excellence, creativity, and continuous growth.

As a 1st Line Support Analyst at Pond, you'll be at the forefront of our mission to deliver exceptional technical support to our clients.

You'll have the opportunity to work with current technology, solve challenging problems, and make a real impact on the success of our clients' businesses.

Involved with Autopilot building of customer computers

Understanding the need to keep customers informed and to keep the Triage team up to date on any new processes/Technologies.

Are you ready to embark on an exciting journey in the world of IT support? Pond, a cutting-edge technology company with 25 years of innovation, is seeking a talented individual to join our dynamic team as a 1st Line Support Analyst.

At Pond, we thrive on innovation and pushing the boundaries of what's possible with technology.

For over two decades, we've been at the forefront of shaping the digital landscape for our customers providing groundbreaking solutions worldwide.

As a member of our team, you'll be part of a vibrant community dedicated to excellence, creativity, and continuous growth.

As a 1st Line Support Analyst at Pond, you'll be at the forefront of our mission to deliver exceptional technical support to our clients.

You'll have the opportunity to work with current technology, solve challenging problems, and make a real impact on the success of our clients' businesses.

Involved with Autopilot building of customer computers

Understanding the need to keep customers informed and to keep the Triage team up to date on any new processes/Technologies.

Full clean driving License (preferred but not essential)
Support of full Microsoft Office Suite (all versions, including Office 365, Microsoft Azure)
Microsoft Azure Autopilot / Modern Workplace / Intune (Must have a basic understanding of Groups/ User account creation)
Support of Windows, Macs and a basic understanding of IOS and Android devices
Any current Microsoft certifications would be beneficial
30 (Monday to Friday) with one hour for lunch


Job Type:
Full-time

Company pension
Private medical insurance
Sick pay
Monday to Friday


Work Location:
In Pond Group Head Office, Bromley, Kent