Account Manager - Redbourn, United Kingdom - Mulberry Recruitment

Mulberry Recruitment

Verified Company

Redbourn, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Account Manager

Location:
Redbourn

Salary:
£19,000 - £22,500 + £3000 Bonus

Hours: 9:00am - 5:30pm Monday - Friday
Are you a confident individual with Sales experience, looking to further progress your career and enter into an Account Manager role?

Do you want to join a well known company which is renowned to invest into their staff and offer long term career progression/opportunities?

My client is looking for a Customer Experience Account Manager to join their friendly team.

You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunityand maximise customer retention, through office-based support.

The Customer Experience Account Manager role is responsibilities for managing all aspect of the customer experience of their own base of customers.

Responsibilities:

Taking inbound calls from Customers and exceeding their expectations with client's services

Cross-selling and upselling products

Making sure your customer retention is as impressive as the rest of our teams and be a part of our 99.

5% retention rate

Understanding & pre-empting the threat from competitors

To handle both incoming and outgoing customer sales and service calls

Creating and managing various cases through CRM

Work through your call alerts, and check for signs of fraud

Developing a good product knowledge to educate customers in alternative services. e.g. Mobiles, Connectivity, VoIP

Document and resolve faults, or hand over more complex issues to third line support and follow up when resolved to check it was effective and a remarkable experience

Handling General Billing queries

Using company reporting mechanisms to prioritise your daily/weekly actions

Handling customer feedback and complaints both on the phone and in writing

Assist other departments to resolve customer-based challenges

Skills & Experience:

Customer service or Sales experience

Graduate level education is preferred

Excellent communication skills

A proactive, positive (win-win) attitude

Someone who thrives in fast paced environments and can easily adapt to change

Proactive approach and ability to bring new ideas to the team

Ability to forge lasting relationships with customers and partners

Good time management skills and ability to prioritise workload

Additional Benefits:

21 Days holiday rising to 25 after 5 years of service

Birthday off

Childcare vouchers

Employee mobile package