Content Programme Executive - Corby, United Kingdom - RS Group

RS Group
RS Group
Verified Company
Corby, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We have a great opportunity to join our RS PRO Team as a Content Programme Executive


The purpose of the CPE role is to use customer data, supplier insight and competitor benchmarking to drive a competitive commercial advantage for RS and the supplier's brand through our content.

Through the transformation, creation, and implementation of content solutions.

To deliver content that guides customers, anticipates, and answers customers' questions, enhances the online experience, and provides our customers the confidence to purchase RS branded products and services.


This position is available on a 12 Month Fixed Term contract and offers hybrid working where you can work from home or in our Corby offices.


About the role

  • Identifying, scaling and prioritising content improvements
  • Using quantitative and qualitative data, competitor research and customer insight to find content opportunities, then quantifying the potential benefits to drive prioritisation.
  • Understanding the route to solve customer problems and improve the digital experience
  • Balancing the need to meet minimum viable content standards to enable customer success with the need to delight and influence customers.
  • Delivering the content improvement
  • Creation of a Brand strategy, user focussed and SEO copy; manipulation and normalisation of data; creation of briefs to create videos; building further tobedefined cutting edge content to differentiate RS Components with customers
  • Understanding the impact of changes made
  • Measuring the performance of impacted pages (products, nodes, guides, etc) to understand if expected benefits (hypotheses) have been met, taking learnings into consideration for future prioritisation for the Enrichment team. Reporting of metrics to key stakeholders.
  • Identify content opportunities to deliver an optimised customer experience
  • Prioritisation of opportunities using data and insight
  • Creation of compelling, customer focussed and SEO copy
  • Improvements to the customer search and browse journey through taxonomy and filter changes
  • Working alongside other teams to deliver content such as, but not limited to, visual, audiovideo content; product guides, selector guides to deliver an overall improved customer experience.
  • Measuring and understanding the impact of changes to improve future decision making

What we're looking for

  • Excellent written & verbal communication skills
  • Digital experience (e.g., Content, eCommerce, SEM, SEO or Onsite/Offsite Search)
  • An understanding of content and the online customer journey
  • Excellent problemsolving skills
  • Good analytical skills, with a curious mindset, including experience with digital reporting tools (Adobe Analytics, Power BI, Searchmetrics, BrightEdge or equivalent)
  • Data driven storytelling and visualisation skills
  • Ability to advise actionable insights based on data
  • Experience in matrix environments with cross functional teams
  • Good commercial acumen
  • Passion for delivering great customer experiences, with an appetite to innovate, measure and learn
  • Passion for delivering a great customer experience and driving strong commercial results
  • Continuous Improvement mindset
  • Collaborative approach

What we offer:

You can take control of your future here at RS Group.

We offer all the good stuff you'd expect like:


  • Competitive salary
  • On top of your holiday allowance, you can buy up to 5 extra days to enjoy how you wish
  • Annual bonus to pay for those extra holidays
  • Generous, marketleading pension; it's never too early to start planning for your future
  • Training and development opportunities
Grow in our high-performance culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here.


We are RS Group


RS Group plc (formerly known as Electrocomponents plc) is a leading global omni-channel industrial product and service solutions provider to customers who are involved in designing, building and maintaining industrial equipment and operations, safely and sustainably.

We stock more than 700,000 industrial and electronic products, sourced from over 2,500 leading suppliers, and provide a wide range of product and service solutions to over 1.2 million customers.

With operations in 32 countries, we trade through multiple channels and ship over 60,000 parcels a day.

Our vision is to be first choice for all our stakeholders, and we know that starts with our people.

At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow.

We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently.


We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.

That's why we've put our purpose at the heart of our organisation, we want to make amazing happen for a be
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