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Sales & Operations Team Leader - Leeds, United Kingdom - Golley Slater

Golley Slater

Verified Company

Leeds, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Job Overview:

To provide team leading support across all dedicated B2B accounts.

The core focus of the role will include:

Ensuring the improvement of productivity & performance across the team and in turn contributing to the overall performance to client targets.
Be responsible for providing guidance, instruction, training, and leadership skills to inspire team to perform to the best of their ability.
Ensuring the improvement of performance across the team to deliver on all client targets, including Sales Targets, Profiles and 360's.
Guide the Sales team to improve their skills and motivate them to deliver consistent quality performance.

Responsibilities:

Create an inspiring team environment with an open communication culture.
Report and communicate team performance, including teams individual Sales Performance to SDR's and Management daily.
Report and communicate productivity and performance, including Calls, Talk-Time, Leads/Sales, Opportunities, and After Call Work on an hourly basis to SDR's and Management throughout the day.
Manage low productivity and/or performance through support, guidance, coaching, training, and encouragement to ensure it doesn't become a longterm concern.
Where productivity and/or performance doesn't improve, carry out correct and appropriate disciplinary procedures to SDR's.
Manage annual leave and absences using a holiday tracker including accepting/rejecting absence requests. Updating absences on Workbook to ensure correct HR processes are followed.
Deliver feedback and coaching sessions to improve SDR performance.
Work with Client Service team to effectively communicate focus areas to SDR and then effectively feedback the results.
Deliver monthly 121's with SDR's to continuously update them on performance and improvements.

Skills and Experiences:

Excellent communication and leadership skills
Ability to work unsupervised and use initiative to identify tasks/projects and to prioritise workload appropriately.
Strong knowledge of the sales process and its best practices.
Excellent time management skills.
Selfmotivation.
People management.
Strong PC skills, including Microsoft Office.