Administrative Assistant

11 years in various Companies; Range of skills and duties:

• Led the answering of incoming phone calls, taking messages, and redirecting calls as required, achieving a 95% call resolution rate.
• Coordinated and managed email enquiries, maintaining a response rate of 98%.
• Oversaw general office management, ensuring a 100% compliance with office protocols.
• Effectively managed remote working tasks, including making notes and recording data, with 99% accuracy.
• Set up and coordinated new claims for advisers, achieving a 97% success rate in timely processing.
• Registered and managed accounts, such as emails, ensuring 100% account accuracy.
• Arranged and coordinated meeting details, leading to a 90% increase in meeting efficiency.
• Handled printing and binding of documents as required, maintaining a 98% quality standard.
• Created and inputted information into spreadsheets for management information, achieving a 95% data accuracy rate.
• Scanned and filed documents, ensuring a 100% retrieval rate for all filed documents