Customer Service Advisor - Birmingham, United Kingdom - Sigma Connected

Sigma Connected

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hello current and future Customer Service Advisors Is your aim to join a company that don't just say they have a 'good culture' they actually have a great one?

The Opportunity:

Your title:
Customer Service Advisor

Your hours:
Mon

Sun 8am to 8pm and Sat 9am to 4:30pm

Where you work:
From your home

Your salary:
£20,211 rising to £20,670

What's in it for you (apart from joining an all-round fabulous place to work):

Mon
Sun 8am to 8pm and Sat 9am to 4:30pm
Working from the comfort of your own home
Real career development opportunities
22 days holiday (and bank holidays)
Treedom scheme all employees upon passing probation are gifted a tree to plant in the Sigma forest
Pension scheme
Peer recognition and awards scheme
Wellbeing initiatives like desktop yoga and mental health first aiders
Joining a diverse and inclusive workplace
Employee Assistance Programme
The opportunity to be involved in a variety of charitable/volunteer work

And much more

What you'll do and be part of
Can you build relationships and rapport with customers on the phone easily?
Do you get excited at solving problems to find resolutions for customers?
If you think you are tough enough yet people orientated enough to think on your feet and deliver great customer support during vulnerable times then we want to hear from you

Assisting our customers and addressing issues on their account to provide support
Conducting health checks for repayment arrangements and advising on any payment revisions/amendments
Ensuring that customers with repayment arrangements are comfortable with their plans
Identifying vulnerable customers and offering additional support to them including referrals to citizens advice or debt charities where appropriate.

What will you bring?:

You'll bring your passion for customer service and working as part of a team
You'll love working with people, interacting with people and being challenged by people
You'll be inquisitive by nature and have a keen eye for resolving data issues
You'll use great communication skills to get the best from a situation
You'll love learning, and take every opportunity to have feedback and use it to improve
You'll be organised and able to manage your own time and workload?
You'll enjoy the challenge of working to targets and seeing your performance improve?
You'll be comfortable using a PC and speaking over the phone?

Who are We? Sigma, part of the Digicall Group

Our business revolves around Business Process Outsourcing - we help run business's more effectively and efficiently by taking responsibility for various processes.

What is our Mission Statement?
Our mission is To improve everything Always We do this by living our four Core Values that help drive our behaviours and what our brand stands for:
Always Learning - because the more we learn the more we achieve
Always Adapting - because flexibility creates opportunity
Always Together - because we are part of our community, not apart from our community
Always Better - because we do more
Sigma Financial Group is committed to promoting a diverse and inclusive workplace.

We have a range of inclusive employment policies, employee engagement forums, an employee continuous improvement project, wellbeing facilities, mental health first aiders andan employee assistance programme to support all our people irrespective of background.

We are proud to be a disability confident committed employer and a member of the mental health charter.

Our aspiration is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel valued and ableto give their best.

You may have experience of the following: Customer Service Agent, Customer Service Advisor, Customer Service Representative, Customer Service Executive, Call Centre Operative, Call Centre Advisor, Contact Centre Operative, Contact Centre Advisor, Client Support,Collections Advisor, etc.

REF