Customer Service Advisor - Birmingham, United Kingdom - Sigma Connected

Sigma Connected

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hello current and future Customer Service Advisors
Is your goal to join a company that don't just say they have a 'good culture' they actually have a great one?

The Opportunity:
The role of Customer Advisor for Sigma UK will report into the Team Manager.
We work in partnership with E. ON Next.

E.ON Next is part of the E.ON group of companies that is focused on the future, leading the energy transition towards sustainability in the UK.

They strive to make energy easier for their customers, by providing exceptional service and using state-of-the-art technology to do it.

You'll be working in a contact centre environment helping our client EON next service their customers by inbound phone calls.

Our advisors have great autonomy over how they do things, we love people to have their own ideas as long as they are focusing on the best outcome for customers

What will you bring?:

You'll bring your passion for customer service and working as part of a team.
You'll love working with people, interacting with people, and being challenged by people.
You'll be inquisitive by nature and have a keen eye for resolving data issues.
You'll use great communication skills to get the best from a situation.
You'll love learning and take every opportunity to have feedback and use it to improve.
You'll be organised and able to manage your own time and workload.
You'll enjoy the challenge of working to targets and seeing your performance improve.?
You'll be comfortable using a PC and speaking over the phone.?

Who are We? Sigma, part of the Digicall Group

Our business revolves around Business Process Outsourcing - we help run business's more effectively and efficiently by taking responsibility for various processes.

What is our Mission Statement?
Our mission is To improve everything Always We do this by living our four Core Values that help drive our behaviours and what our brand stands for:
Always Learning - because the more we learn the more we achieve
Always Adapting - because flexibility creates opportunity
Always Together - because we are part of our community, not apart from our community
Always Better - because we do more
Sigma Financial Group is committed to promoting a diverse and inclusive workplace.

We have a range of inclusive employment policies, employee engagement forums, an employee continuous improvement project, wellbeing facilities, mental health first aiders andan employee assistance programme to support all our people irrespective of background.

We are proud to be a disability confident committed employer and a member of the mental health charter.

Our aspiration is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel valued and ableto give their best.

What's next?

Location:
Home Based

Contract Type:
Permanent

Hours:
Full time, 9am-5pm Monday

Friday

Your salary:
£18,695 rising to £19,120

Benefits::

Real career development opportunities
22 days holiday (and bank holidays)
Treedom scheme all employees upon passing probation are gifted a tree to plant in the Sigma forest.
Pension scheme
Peer recognition and awards scheme
Wellbeing initiatives like desktop yoga and mental health first aiders
Joining a diverse and inclusive workplace
Employee Assistance Programme
The opportunity to be involved in a variety of charitable/volunteer work.

And much more

You may also have experience in the following:Customer Service Advisor, Customer Service Executive, Customer Service Officer, Customer Service Representative, Contact Centre Operative, Client Services, Customer Service Agent, Call Centre Operative, CustomerSupport, Client Support, etc.

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