Technical Support Advisor 1st Line Telco - Inverness, United Kingdom - FOCUS 4 U LTD

FOCUS 4 U LTD
FOCUS 4 U LTD
Verified Company
Inverness, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology.

Focus Group are supporting our subsidiary company - HighNet recruit and grow.


The team at HighNet are industry experts based in Inverness, who's role is to increase revenue within the IT & Telecoms sector, manage existing accounts to retain revenue and provide a first-class service to all customers.


Our teams are experts in their field, passionate about finding the right solutions for our customers and committed to supporting each other.

We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams areat the heart of all our Focus Group companies. Our people make the difference.

We are now recruiting for a Technical Support Advisor 1st Line Telco.


The purpose of this department / team is to ensures the process from order to cash remains punctual, efficient and the client receives exceptional customer service.


Main duties of this role are:

  • Logging faults and technical support related enquiries for our voice and data products on our CRM system, and raising with the appropriate Supplier where necessary
  • Troubleshooting and investigating cases, which includes onsite visits if required
  • Testing faulty returned equipment and arranging replacements
  • Monitoring our Managed Router services to detect and investigate any early indications of potential problems and take action to resolve
  • Working closely with our internal Network Operations Team to resolve data issues
  • Maintaining regular contact with our Partners and/or customers during ongoing case management


At HighNet you can be proud of what you do, how you do it and feel a true part of the team.

We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to thefuture of our business.

More jobs from FOCUS 4 U LTD
See all jobs of FOCUS 4 U LTD