Day Concierge - London, United Kingdom - Verto Hr Ltd

Verto Hr Ltd
Verto Hr Ltd
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Position :
Day Concierge

Working Pattern : 7am -7pm 4on /4off


Salary:
£ £23000


Working Conditions:


  • This is predominantly a front of desk position. The individual will be expected to be situated at the main reception desk for the majority of the working day. However, they will also be required to do errands and assist the residents where necessary.

Responsibilities:


  • To provide all necessary services to the residents as per the instructions of senior management.
  • To communicate efficiently with all other members of staff, the residents, guests and onsite contractors.
  • Responsible for the welcoming residents and guests to the property.
  • Responsible for the cleanliness and comfort of the reception area and common parts at all times.
  • To respond proactively to resident requests. Always respond a timely and polite manner.
  • During working hours, you will be located at the reception desk except when carrying out any required work within the building.
  • You will be required to carry out a minimum of two inspections of the common areas of the building. At the end of your shift, you must ensure the property is kept clean, tidy and that all electrical/ technological appliances are in good working conditionsat all times.
  • While manning the main reception desk, you may be required to carry out a variety of administration and office tasks.
  • At all times you are to ensure the security of the building is not jeopardised in any way.
  • You are always to assist residents together with their guests and visitors when and where required. It should be remembered that your duty is to the residents, however, please note that any assistance given to any individual should not distract from yourduties required to the whole.
  • To perform all necessary porter duties. These duties include but are not limited to carrying luggage / packages for residents, running errands (if cover available), cleaning duties as and when required, any other physical activity as required.
  • To receive and distribute all mail. All registered mail and deliveries should be logged before distribution to the individual apartments.
  • To monitor all persons at the property and ensure they have a right to be present.
  • To answer the telephone and deal with general enquiries. To log messages, requests & events.
  • To monitor the presence of workmen working within the building and supervise their activities to ensure minimum disturbance to residents.
  • Coordinate access and building systems from front desk suite and monitor and react to alarms as directed.
  • Liaise with Emergency Services as required.
  • Log and report any incidence of disrepair by using the appropriate procedure / tool at your disposal. Immediately inform senior management of the incidence. This should include all building defects, plumbing, heating and lighting in the common parts, 24hours a day, and 7 days a week. Where such defects are considered an emergency, they should be reported to senior management immediately.
  • Report and monitor Health & Safety issues and ensure a safe working practice is adhered to.
  • Ensure that all spillages and rubbish is cleared away immediately and that all areas of the building (principally the reception hall) are always immaculate.

Person Skills Profile:


  • Experience in hospitality / concierge.
  • Confidence and discretion to be used with high profile residents.
  • Ability to take ownership of an operation when alone.
  • Professional, precise, courteous and dedicated.

Particular Aptitudes/Skills Required:


  • Sharp eye for detail.
  • Passion for delivering outstanding service.
  • Excellent communication skills.
  • Good knowledge of IT / Office / EXCEL & WORD.
  • Able to cope with pressure.
  • Able to multitask and still deliver a topquality service.
  • Able to work under a full confidentiality agreement.
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