Front of House - Bodmin, United Kingdom - The Bodmin Jail Hotel

The Bodmin Jail Hotel
The Bodmin Jail Hotel
Verified Company
Bodmin, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Front of House - Team Leader - Bodmin Jail Hotel

Luxury | History | Cornwall

  • When constructed in 1779, Bodmin Jail was an innovative milestone in prison design with its individual cells and sanitation. Now a fourstar luxury hotel, The Bodmin Jail Hotel provides guests with a haven of style and comfort, set within its breathtaking historic surroundings. Located in the heart of Cornwall, this truly unique hotel is now ready for new stories, cherished memories, and unlimited possibilities. It's an iconic venue and we are building a brilliant team to help shape and deliver the best experience in Cornwall._

The Role:


As the Front of House - Team Leader, you will play a pivotal role in ensuring exceptional guest experiences by overseeing the day-to-day operations of the hotel's front desk and guest services. You will lead a team of dedicated front of house staff, providing guidance and support to maintain a high level of guest satisfaction and operational efficiency. Working closely with the reservations team.


40Hr Contract, £12.50 p/h.

Responsibilities include:


  • Supervise, train, and motivate front desk and guest services staff to deliver topnotch customer service.
  • Coordinate with other hotel departments to meet guest needs and resolve issues effectively.
  • Set clear performance expectations, conduct regular performance evaluations, and foster a positive team culture.
  • Monitor room availability and manage room inventory to maximise occupancy and revenue with the reservations team.
  • Maintain departmental scheduling to the revenue budget.

The Benefits

  • 28 Days holiday
  • Extra days holiday for your birthday
  • Free meals on shift
  • Free Gym access onsite
  • Employee Assistance Programme
  • Exclusive Employee discounts on accommodation, attractions & dining across the THC Group.

The Person

  • Have a passion for service, meaning you'll go above and beyond for guests.
  • Build great relationships with my colleagues and always work effectively as a team member.
  • Willingness to work flexible hours, including weekends and holidays

Hours schedule:
flexible hours, including weekends and holidays.

(Full time, 40 hours per week, to be discussed at interview)


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