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    Housing Advice Worker - Birmingham, United Kingdom - Trident Group

    Trident Group
    Trident Group Birmingham, United Kingdom

    2 weeks ago

    Default job background
    Description
    Intensive Housing Management Officer

    Permanent

    To provide a customer focused housing service provision and deliver a day-to-day housing management service across supported accommodation. Daily monitoring of lease and service level agreements with partner agencies

    Ensuring occupancy, rent collection and arrears targets are met through the lettings and refurbishments of properties

    Providing practical housing assistance and information to customers when entering the service and throughout their involvement with the service

    Adhering and assisting in the management of the schemes allocations procedure

    Monitoring and meeting relevant health and safety standards in properties

    Monitoring both the delivery of reactive repairs and planned maintenance across the properties, ensuring it is of a high standard and is cost effective

    Promote and encourage a high level of customer involvement, consultation and communication relating to housing management policy formulation and service delivery

    Undertaking day-to-day housing management duties, including the maintenance of high standards of cleanliness within services, preparation of rooms and site inspections

    Monitoring and reducing issues of anti-social behaviour within services

    Working with colleagues to maintain good links with the local neighbourhood.

    Effectively interpreting financial information relating to rents, charges and contracts

    34 days annual leave, plus the option to purchase up to 5 additional days

    Birthday leave

    Life assurance (3 x salary)

    Employee Assistance programme

    Employee Wellbeing programme

    Flexible Working options

    Experience of housing management duties

    Flexible


    Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands.

    The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more.

    The Group has an annual turnover of more than £37m and owns assets close than £190m.

    Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance

    Trident Reach, which is a registered care and support charity delivering person-centred care and support services.

    These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.

    Trident offers their employees learning and development opportunities and wants to invest in their development and career growth.

    Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.


    We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.


    By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.

    As a Disability Confident Committed Employer, we have committed to:

    offering an interview to disabled people

    supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work

    at least one activity that will make a difference for disabled people


    All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

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