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    IT Field Engineer - Reading, United Kingdom - IMT Resourcing Solutions

    IMT Resourcing Solutions
    IMT Resourcing Solutions Reading, United Kingdom

    3 weeks ago

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    Description
    We are working with a well established who are seeking an IT Field Engineer to join their team covering the M4 Corridor. Great opportunity to join a great team working on projects and escalated support. You must have a UK drivers licence as you will be working a mix of on site customer support and remote. What will you be doing as an IT Field Engineer?
    • Act as the technical point of contact for the customer whilst on site
    • Work at a senior technical level within the business, contributing to solution design and leading on the delivery of allocated projects
    • Provide all aspects of IT support as required by the customer
    • Work with the customer to prioritise tickets in accordance with their requirements
    • Ensure all networked devices are up-to-date with necessary security patches, firmware, and Anti-Virus definitions
    • Install and configure hardware, software, and networking equipment as required
    • Troubleshoot and diagnose hardware, software and network issues
    • Support colleagues with technical issues and contribute to the development of services delivered by the company
    • Deliver 2nd and 3rd line remote support to customers where required
    • Adhere to information security policies at all times
    • Liaise with colleagues and 3rd parties as required to provide solutions to our customers
    • Produce documentation for use both by the company and our customers
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