Claims Handler - Birmingham, United Kingdom - Davies Group

Davies Group

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Davies Group are looking to recruit a Third-Party Capture Claims Handler to work within our Vehicle Replacement Group team in Birmingham.

We are looking for a motivated, reliable, and passionate individual with a strong background in Administration or Customer Service.

At Davies
, we value transferable skills and qualities that focus on what you can bring to the role.

While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

What will your day look like:

Communicating with parties involved in car accidents and gathering information for the purposes of processing and assessing the claim
Managing a caseload of claims to plan telephone contact and updates with the client, the insurance company and other third parties involved in the claim
Keep quality records of the history and up to date position of claims awaiting hire decisions or hire arrangements
Provide advice to client regarding the claim and any additional services offered by the business
Comply to all technical and regulatory processes and procedures

Abilities And Knowledge:

Previous experience in a busy administration / customer services role.
Proactive in solving problems and organising own workload
A quick learner with a natural ability to understand processes and technical information
A background in an insurance or credit hire business would be an advantage
A good overall ability with technology including Microsoft office packages
A good standard of education